Job description
$2000 HIRING BONUS
KCT Credit Union, a growing credit union is seeking a full-time Contact Center Member Service Representative I located in our Aurora Branch. KCT Credit Union offers an exceptional benefit package for full-time employees that include: health, dental and vision insurance, 401k program, flexible spending accounts, paid time off, 12 paid holidays per year, life insurance, long-term disability and long-term care insurance.
Equal Opportunity Employer.
Responsibilities include but not limited to:
- Responsible for providing outstanding member service and maintaining strong professional relationships with members via telephone
- Responds to member telephone calls and assists with information requests
- Courteously and promptly resolves member problems, or refers them to appropriate personnel. Actively cross-sells Credit Union products and services
- Performs miscellaneous maintenance duties as required
- Keeps Manager informed of area activities
Skills and Requirements
- One-year telephone member service or call-center experience
- Excellent verbal and written communication skills
- Strong member service skills
- Able to access member information via computer
- Professional telephone etiquette
- Ability to maintain confidentiality.
- Good sales abilities
- Well organized and detail oriented
- Strong proofreading skills
- Ability to follow detailed, established procedures
- Ability to recognize and resolve problems
- Able to work well independently
- Skill in using applicable software applications and PC equipment
- Proficient typing skills
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