• Develop departmental business plans, train directors and staff on business plan use and implementation.
• Assist in building out the County’s program & service inventory.
• Identify potential performance measurement tracking methods.

• Assist in development of performance measure reporting for departments and the organization,
• Develop an annual calendar of updates of department business plans and service inventory.

DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include, but are not limited to:

• Collaborate on department business plan development to determine priorities, define metrics and data sources, and collaborate on progress/update reports.
• Employ design thinking and/or human-centered design approaches to collaborate with departments on process improvement solutions and implementation.
• Researches and designs appropriate organization-wide performance, quality, and/or LEAN process training.?
• Coordinates performance management and quality improvement capacity building for all levels of management and employees.
• Takes on project manager role within the organization through consulting on projects, coordinating activities, connecting departments and outside agencies, and executing management directives.
• Assists with developing initiatives and objectives for departmental business plans through coaching, monitoring updates, responding to requests to create reports, facilitating strategic update meetings, and producing presentation materials.
• Streamline existing data sources and seek new data opportunities in partnership with other County departments.
• Participate in cross-departmental project teams to support department and County strategic goals and make progress on objectives.
• Provide subject-matter-expert support with internal and external partners to facilitate sessions and consult on business practices to determine appropriate solutions. Other duties as assigned.
• Other duties as assigned.

• Personable and relatable to others; skilled in interpersonal communication and cross-organizational coaching.
• Able to perform process improvement analysis/evaluation and make informed recommendations for improvement.
• Lead trainings and coaching sessions for variety of County employees across a range of experiences, from leadership to admin on process improvement, strategy implementation, and action steps.
• Informed and creative – be a source of continual learning to promote innovation within and across units.
• Promote cross-collaboration between County departments to function more productively, empower employees and teams to progress on goals, streamline/strengthen efforts with similar outcomes.
• Change management skills and ability to facilitate process implementation.
• Can manage time well to meet deadlines, pull reports for analysis, respond quickly to requests for assistance, and put together materials for presentation.
• Ability to explain systems and methods to Departments, and make data, outcomes, and reports meaningful and understandable to all stakeholders.
• Knowledge in LEAN/Six Sigma/similar Process Improvement methodologies a plus but not required.

Minimum Qualifications

• A skills exercise will be included during the interview process.