Job description
InComm is headquartered in Atlanta, GA with a presence in over 30 countries, an organization of approximately 3,000 employees, several hundred international technical patents, and a network that includes over 600,000 points of retail distribution. With innovation as our number 1 company value, our speed to market for new products and services is accelerating rapidly and quickly positioning InComm as a global leader in fintech innovation.
You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.
About This Opportunity:
The Correspondence Specialist I will be responsible for the analysis, troubleshooting, and follow up on external customer correspondence, Regulatory and Executive level complaints and other escalations. This role provides and maintains the highest level of quality and commitment to customer excellence to both internal and external customers.This position is not a call center.
Responsibilities:- Research and respond to Executive and Regulatory Agency complaints. Complaints are highly time-sensitive, require knowledge of all products and platforms, strong analytical skills and effective verbal and written communication skills to be able to provide clarity to issues to various agencies; including, but not limited to the CFPB, and FDIC. Trends should also be reported to the management team weekly or as discovered.
- This requires knowledge of all products and platforms, analytical skills, and the ability to clearly communicate information on trends to management.
- Manage Tier II escalations coming from various call centers and departments. Report on trends.
- Additional duties as assigned.
- Must have demonstrated strong communication (written and oral), organizational, and time-management skill
- Must be able to handle multiple tasks while working independently, as well as, interact well with others.
- Microsoft Word and Excel knowledge required.
- Must possess a strong work ethic and dependability a must.
- Must be able to pass background and credit check in accordance with InComm’s certification requirements.
- High School Diploma or Equivalent
InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
This position is eligible for the Employee Referral Bonus Program - Tier I
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