JOB SUMMARY

The Counseling Services Coordinator will serve as a preceptor for all new Social Workers, guiding them through the orientation process as well as a resource to all Social Workers, Chaplains and Grief Counselors. The Counseling Services Coordinator is accountable for assuring quality outcomes and appropriate resource utilization in coordination with the director. In addition, is responsible for growth and development of social worker / chaplain / grief counselor staff to enhance practice and expertise. The patient population can include newborns through geriatric patients. Directs all activities in a highly professional manner, demonstrates behavior that exemplifies the LCFL mission statement, and applies principles of leadership and profession standards to all job responsibilities. Performs other duties as assigned.

PRIMARY JOB DUTIES

• Responsible for auditing Social Worker, Chaplain, and Grief Counseling records to ensure accuracy and policies, procedures, and standards of agency, accreditation, regulatory, and legal requirements are met.
• Works in close collaboration with the Director of Counseling services providing input related to employee performance and HR matters of staff, including interviewing, selection, hiring. Assists director with staffing / budget recommendations.
• Serves as a resource to Social Workers, Chaplains, and Grief Counselors. Audits charts for accuracy, completeness, and compliance with standards of practice. Ensures growth and development of staff as well as fostering employee satisfaction. Consults with supervisor to address complex psychosocial / medical issues.
• Responsible for assuring quality Social Worker, Chaplain, and Grief Counselor outcomes for patients / families. Participates in performance improvement activities and serves on Performance Improvement Committee.
• Mentors new counseling team members through the orientation process and continues to be a resource for them in addition to all counseling staff. Completes annual supervisory visits for clinical staff and assists supervisor with feedback for annual appraisals for the department.
• Responsible for managing a small caseload.
• Annually continues personal development.
• Organizes and performs work effectively and efficiently.
• Maintains and adjusts schedule to enhance program performance.
• Demonstrates positive interpersonal relations in dealing with all members of the team.
• Maintains and promotes customer satisfaction.
• Effectively demonstrates the mission, vision, and values of Lower Cape Fear LifeCare on a daily basis.

JOB SPECIFICATIONS

• Education: MSW or equivalent social work degree from a school accredited by the Council of Social Work Education.
• Licensure / Certifications: Valid clinical licensure in North and South Carolina required. Valid driver’s license and reliable transportation required.
• Experience: Minimum of 3 years clinical Social Work experience. Supervisory experience preferred.
• Essential Technical / Motor Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Verbal and written communication skills with ability to speak and write clearly, and ability to effectively present information to top management, public groups, and/or boards of directors. Collaborative problem-solving skills, planning skills, and management skills, especially those of coordination and evaluation. Knowledge of licensing, certification, and accreditation standards. A strong background of social work skills, with knowledge of chaplain, social work, and volunteer standards. Knowledge of social work practice acts in NC and SC. Ability to analyze trends. Must be literate in the English language.
• Interpersonal Skills: Ability to develop positive interactions with patients, families, physicians, staff, peers, and external customers to effectively care for patients and manage the daily operations of the facility. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to work in a group. Conflict resolution skills. Knowledge of stress management.
• Essential Physical Requirements: Primarily sedentary, with frequent sitting for deskwork and meetings, writing, some walking and standing, driving an automobile, and climbing stairs. Sitting, walking, climbing stairs, writing, and using a computer daily. Ability to access patient/ family homes for supervisory visits.
• Essential Mental Abilities: Must be able to read and understand regulations and standards, formulate policies and procedures, manage daily operations, direct patient care activities, supervise staff, and plan, implement and evaluate programs and interventions. Requires a high level of mental faculties accompanied by strong short and long-term memory.
• Essential Sensory Requirements: Ability to use sight to assess, plan, implement and evaluate patient care activities, monitor records, drive, etc. Ability to use hearing to communicate with staff and patients.
• Exposure to Hazards: Potential exposure to blood and blood borne pathogens, body fluids, sharps, and infectious diseases. May be exposed to dangerous animals and traffic hazards while performing supervisory visits. May encounter patients and other situations which present a potential threat to personal safety. May encounter temperature changes and weather extremes.
• Other - Hours of Work: Full-time flexible hours to meet the needs of the department. Occasional evening and weekend work. Flexibility to provide supervisory visits. Travel to all counties in coverage area required.
• Population Served: All patient populations from infants through geriatric with a life-limiting illness and their respective identified families.

#LCFL1