Job description

MRV Banks is calling all banking professionals who are interested in a full-time CRA & Consumer Complaint Specialist position in the Ste Genevieve, MO area to apply to join our amazing team! This role is responsible for the Community Reinvestment Act program and records of the Bank. This roll will also be responsible for monitoring and responding to consumer complaints either receive directly or through a regulatory agency. Th relationships in the Card Services Department. The position works onsite Monday - Friday during typical banking hours of 8am-5pm. This position is available due the awesome growth of our Bank.

WHY YOU SHOULD JOIN OUR TEAM
We are an established company in the financial industry that invests in our team. We also offer great benefits and perks, such as 11 paid holidays, generous paid time off (PTO), a 401(k) option, a professional environment, a positive team-oriented culture. Our full-time employees have access to amazing medical, dental, vision, and other insurance options. We also make it easy to apply with our initial quick and easy application. After you apply, you will be asked to complete our Predictive Index Assessment. Please complete the Predictive Index Assessment to help us identify if this role or other roles within our Bank will be a good match for you. We find that our most engaged employees are good at, enjoy what they do and want more of it. This is critical to our organization for employee engagement and growth. If we have your attention, please continue reading!

ABOUT MRV BANKS
We started 15 years ago in the small community of Ste Genevieve. After 5 years we expanded to the Cape Girardeau community and continued our growth by focusing on getting things done and building relationships with people. We provide financial solutions for customers and businesses in our communities. Our goal is to help people accelerate and achieve their financial goals through imaginative long-term banking relationships. Our bank expanded to the Festus market over 4 years ago and opened our St. Charles location in January of 2022. Our continued growth and success are due to our amazing people that are solution orientated and have a growth mindset. Our people are reliable and consistent with attention to detail to be competent and capable. Our company culture plays a large part in our success. We believe that happy, talented employees add value to our company.

OUR IDEAL CRA/CONSUMER COMPLAINT SPECIALIST
Understands Banking Compliance- This a niche specialty in banking and having prior banking experience is crucial to the success of the role to build upon. Like adhering to established guidelines and procedures.
Independent/Takes initiative- Enjoy completing tasks from start to finish with a concern for getting work done on time and correctly.
Technical orientation- Extremely task-oriented and have high standards of quality and accuracy. Like adhering to established guidelines and procedures.
Manage multiple priorities - Steady, earnest and energetic effort
Achieve goals consistently and efficiently - A knack for effectively prioritizing tasks and managing your time.
Did we just describe you? If so, keep reading!

THE DAY-TO-DAY
You work 37.5-40 hours/week during normal business hours, as a Specialist, you actively participate in our excellent training program so that you can be successful in this role. Learning is ongoing as rules and regulations continuously change as does our products and services to our partners. You work as a liaison between the compliance department and other bank departments doing the best work for bank. Each day you can be found reviewing loans, investments, donations and services for CRA eligibility. Maintaining spreadsheets and updating CRA records with required information required by the FDIC. Communicating with officers of the bank on CRA opportunities and assessment areas and providing suggestions for improvement. You will also be monitoring complaints through Bank, or Federal/State Regulators. You will conduct thorough investigations regarding the allegations and submit responses with the timeframe specified by the regulatory agency or as defined by procedure. Update consumer compliant log and review for trends or weaknesses. Communicate as need with third parties for card services products. You enjoy following established policies and procedures and expects other to do the same.

This job's duties call for someone who can shift smoothly as priorities and demands change. The person in the role needs to be flexible, versatile, and even-keeled. The job may ask them to display empathy and build bridges with colleagues. They may also occasionally be expected to serve as a dynamic thought partner and innovative leader, based on their broad understanding of the business, its progress, and its current needs. Technical expertise may not be required in every area. Still, a baseline understanding of different systems and processes throughout the organization will be essential. This person may be asked to serve as a liaison and translator between teams, helping others get up to speed even when they have just a general understanding of a concept or project. This individual will need to be a versatile communicator, adept at catering to the strongest drives and behaviors of different team members. They will be critical in balancing conflict, both in terms of work priorities and when differences in opinion arise. They must display an inherent sense for team dynamics - understanding when to be vocal, when to be more subtle and when to let team members work things out on their own.

ARE YOU A GOOD FIT?
Our Compliance Department is a specialized department in banking that gets things done.

Do these words and phrases describe you?

• Task-Oriented
• Critical, creative thinker
• Technical orientation
• Inquiring mind
• Problem solver
• Proactive
• Takes initiative.
• Competitive
• Driven to get things done.
• Positive response to pressure
• Strong follow-through on delegated tasks and assignments.

If this sounds like you, we would be happy to have you as part of our team!

We will train the right person on the technical aspects of CRA and Consumer Complaint services programs and knowledge! If this sounds like the right opportunity for you and you meet the above requirements, apply now to be our CRA and Consumer Complaint Specialist!

Required Education and Experience

• Administrative/compliance professional with at least 1+ years compliance experience with the Community Reinvestment Act in the banking industry.
• Must have current working knowledge of the banking industry's servicing regulations and guidelines.
• Basic knowledge and understanding of the Community Reinvestment Act.
• Basic knowledge of the organization's various operating systems and/or willingness to learn.
• Excellent decision making, analytical and investigative abilities with attention to detail and accuracy.
• Strong written and verbal communication skills and effective organizational abilities.
• Ability to work independently with a high level of initiative, and to research, and problem solve.
• Capacity to manage resources, time and organizational skills to meet deadlines, prioritize tasks, follow through on projects, and document results.
• Familiarity with Microsoft Office products.

Apply today!

MRV Banks is an Equal Opportunity Employer. MRV Banks is committed to providing equal opportunity and advancement to all qualified employees and applicants without regard to race, color, ancestry, national origin, sex, gender (including pregnancy), gender identity, sexual orientation, religion, disability, handicap, military or veteran status or any other legally protected status. Employee Polygraph Protection Act | | Right to Work | EEO Supplement

Applicants must be able to pass a drug test, background check, credit check and reference check.

Full job description available upon request

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