This role has been designated as ‘Office’, which means you will primarily work from an HPE office.

Job Description:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

This customer delivery position manages the customer lifecycle and collection process (if applicable). The Customer Account Specialist (CAS) monitors, reports, document and resolve payment deviations (payment delays). The CAS will serve as the accounts receivable point of contact for the customer, resolving any invoicing and payment queries and ensuring the customer has an effortless customer experience. The CAS will be responsible for meeting the company’s AR targets, the role will work very closely with the customer’s accounts payable team to ensure payment, and with internal functions to ensure all invoice payments are applied and closed.

Responsibilities:

• Deliver customer experience within the lifecycle processes
  • Service requests of customers through different access channels (email, phone, post, customer portal)
  • Build and maintain strong internal and external customer relationships.
  • Demonstrate understanding of customer infrastructure, processes, and key customer contacts
  • Support Total Customer Experience

• Collection & Delinquency Management
  • Prepare monthly collection strategies and establish action plan to meet/exceed metrics
  • Report progress during AR review meetings and effectively forecast month-end metric results
  • Manage collection balances per Customer
  • Target Open A/R > 30, 60, 90,180 days
  • Ensure Cash Allocation & Suspense management are managed timely and accordingly to policies and procedures
  • Document all collection activities in required applications
  • Communicate/escalate team members quickly consistently and effectively
  • May act as a team or project leader validating deliverables and team decision making processes
  • Demonstrate sound judgment, prompt follow-up, and timely escalations
  • Escalate disputes and non-responsiveness effectively and timely

Requirements:

• Strong verbal skills resulting in successful collection of fees and timely management of returns
• Working knowledge of the field of Customer experience relations
• Demonstrate verbal and written communication and customer service skills
• Good working knowledge in Microsoft Office (Advanced Excel, Word, Outlook, Power-point)
• Effective organization, time management, prioritization, follow-up and execution skills
• Effective problem solving and issue resolution skills
• Strong Enterprise Contributor skills to drive to the best business outcome for the customer and the company as a whole

Experience:

• First-level university degree or equivalent experience
• 1-2 years related experience in a customer service position
• Collection experience preferred or relevant experience (financial, customer service/customer delivery)

What we can offer you:
Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.
If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

Join us and make your mark!
Find out more about us and follow us on:
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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

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Job:

Job Level:

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .