**Training will begin for this class on Thursday, July 6th **

We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). This role requires that qualified candidates must reside in one of the following states

• Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi

• West Region States: Arizona, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming

****Only applicants from locations above will be considered.****

You are compassionate, service-oriented, driven, and have the desire to be part of a growing and innovative team. Joining a company where “People Count” and “We do the Right Thing” are important to you. You love the challenge of thinking on your feet while supporting people who are making major life decisions. You appreciate working with a committed group of colleagues and leaders who are kind and care about one another as well as the health and well-being of our customers and employees. Above all, you’re looking for a career where you can use your talents and hard work to deliver service that really matters - to make a difference in people’s lives.

Does this sound like you? If so, ReedGroup is the right fit!

As a Customer Care Representative at ReedGroup, you will help people navigate the logistics and real-world concerns of managing their absences from work. This will involve being the first point of contact for customers who need a leave of absence, or to answer questions about an existing leave of absence. Our customers depend on the ReedGroup Customer Care team to serve as subject matter experts on a wide variety of leaves, requiring enhanced knowledge of multiple systems and products. It’s challenging work, but we’re as committed to your success as you are! You will start your ReedGroup career with a comprehensive training program. Over time, you will have the opportunity to continue to gain knowledge about disability and leave management, in preparation for career advancement within our organization.

You are

• Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others
• Able to work independently and to adapt to a rapidly changing environment
• Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers
• Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type)
• Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). You’re able to quickly input and retrieve data while working with the customer on the telephone.

You have

• Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.
• A demonstrated successful work history in customer service, insurance, or related field. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable.
• Bilingual (English/Spanish) is a plus
• Excellent communication & collaboration skills with strong ability to empathize with customers
• Strong attention to detail with critical thinking skills
• Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we’ll provide the necessary equipment, of course!)
• High School Diploma or equivalent is required, bachelor’s degree a plus

You will

• Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat
• Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types
• Initiate new leave cases in our system
• Make independent complex decisions within the scope of your authority
• Demonstrate a high level of confidentiality and professionalism
• Express yourself in an open and honest manner
• Demonstrate a positive attitude, self-awareness and embrace feedback
• Be kind and compassionate
• Use productivity and quality data & metrics to achieve superior customer service results

As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. This training will take place during the first 5-weeks of your employment, and the hours are full time.

Reporting Relationships

As a Customer Care Representative, you will report to a Customer Care Team Leader

Location

This role can be a remote/work from home position located anywhere in the Mountain, Pacific or Central time zones.

Travel

There is no travel required for this position.

Our Promise

At ReedGroup, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Work-Life Balance

We recognize the importance of a work life balance. We promote healthy lifestyles and flexible work arrangements for our employees.

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

ReedGroup is a growing, dynamic organization and the top provider in the Absence Management industry, providing our services to major companies including a substantial number of Fortune 100 companies. We create a seamless experience so clients can excel at their jobs and better serve their employees – supporting a thriving, engaged, and skilled workforce. We are committed to improving health and productivity outcomes while controlling costs - it is at the core of our comprehensive solutions which are designed to return people to their active lifestyles and allow businesses to thrive.

Please be advised that ReedGroup is presently hiring for these positions, but you will become an Alight employee who receives Alight policies, practices, and benefit programs.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $28,000.00/year (for full time employees) and the estimated maximum base salary for this role of $53,400.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.