Why you would want to work on our team…

• Our Mission – Promote an active, athletic lifestyle that inspires healthy families and strengthens community relationships.
• Our Foundational Values – Talented, honest, and passionate people, working together to win, and do the right thing – every time!
• All the other stuff – great work environment, benefits, and compensation.

Our benefits package includes:

Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance

FSA (Medical and Dependent Care), HSA

Paid Vacation, Paid Holidays, Floating Holiday, and Paid Absence/Sick Time

401(k) Plan, with 3% annual Company Contribution

75% Employee discount on product

Clean, climate-controlled work environment

Casual dress code…no uniforms!

Job Purpose: Establish & cultivate relationships with strategic accounts and distributors.

This is a remote position, but candidates must live in FL, GA, SC, NC, or OH.

Duties and Responsibilities:

• Strategic Account Management-support Strategic Accounts Team and all identified specific accounts
• Responsible for timely and accurate order entry and management for all accounts assigned to the team.
• Quickly research and respond to order status inquiries, expedite requests, inventory and lead time inquiries, sample requests, pricing requests, quote requests, shipment tracking, and return authorizations.
• Maintain & manage distributor accounts.
• Manage current EDI customer base and help identify future potential EDI customers.
• Knowledgeable about product regulations and specifications. Offer additional suggestions on our products when needed.
• Provides back up support to other team members to maintain exceptional service to our customers.
• Strong decision-making abilities and the ability to work independently.
• Willingness to work a flexible schedule and overtime when needed.
• Team player with a positive can-do attitude.
• Able to meet all performance and quality goals.

Skills/Qualifications:

• High school diploma or general education degree (GED); or equivalent combination of education and experience.
• At least 1 year of customer service experience.
• At least 1 year of call center experience utilizing an ACD system.
• Strong communication skills to include written, verbal, and presentation skills.
• Ability to create relationships and overcome obstacles with a sense of urgency.
• Strong computer skills (i.e., Microsoft Word, Excel, PowerPoint, Outlook).

Additional Preferred Skills/Qualifications:

• M3 or similar ERP experience
• EDI knowledge
• Attention to detail and ability to multi-task
• Zoho knowledge

Teamwork: Contributes to building a strong positive team.

Physical Demands:

No physical exertion required. Required to sit for long periods of time. Occasionally required to stand, walk, or balance.

Work environment: Remote – Work from home. Home office working conditions.