Job description

TBL Services, a leading Logistics Consulting Company, has an outstanding career opportunity for a Customer Care Support position. The ideal candidate will bring a positive attitude, possess excellent written and verbal communication skills, and demonstrate the ability to multi-task and meet deadlines in a fast-paced environment.

The Customer Care Support position will be responsible for directly supporting the Client Relations Department. Responsible for working with customers on their shipping or receiving a shipment using different carriers to handle transportation. Working with carriers to book, track, confirm delivery, and handle any issues that may arise during a shipment of products for the customer. Communicate directly with carriers, customers, and internal management to ensure a reliable high service level and resolve daily transportation-related issues. Must update computer system on all carrier shipments.

Responsibilities:

· Monthly reports. Discussing reports with customers and working on solutions to meet their goals

· Maintaining the Carrier's Certificate of Liability Insurance forms

· Spot Quote Requests from customers: Expedited, Truckload, flatbed, etc.

· Routing and Carrier assignments for customers.

· Managing TBL's customer accounts: tracking shipments and contacting carriers to receive updates and resolving any shipping issues.

· Entering and managing carrier pro numbers and other carrier information into TBL systems.

· Track and confirm deliveries in DeliverNow

· Answering phones; ability to work both independently and with a team; ability to prioritize and manage multiple tasks at once; and have

· Strong verbal and written communication skills

· Assist in booking, entering, tracing booking, and tracing loads (pickup & delivery confirmation, calling carrier to trace shipments).

Job Requirements:

• Be customer-oriented and able to communicate informatively with the customer.
• Ability to work in a fast-paced environment and be able to multitask.
• Ability to learn quickly and find solutions for day-to-day problems.
• Excellent computer & telephone skills.
• Experience with Microsoft software applications.
• Detailed oriented.
• Trustworthy with confidential information and matters. Excellent moral and ethical standards.

Job Type: Full-time

Pay: $1.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Salary Range:

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.