Customer Experience, Project Owner

Location: Torrance, CA

PRODUCT OWNER – Honda Enterprise Leads Management

Honda has a clear vision for the future in 2030, and it’s a joyful one. We are looking for people with the individual skills, courage, persistence, and dreams that will help us reach our future-focused goals. We are seeking diversity of thought and experience to drive innovation and help us make fully informed decisions.

• In this role, you will be the product owner for Honda’s Enterprise Lead Management system (HELMS) leading an Agile Product Team.
• HELMS serves customers, Honda & Acura dealers, and internal users by matching linking consumers shopping for our products to our selling dealers. Leads are captured, curated, enhanced, and shared.
• Systems in play include Salesforce (chiefly Sales Cloud), dealer Customer Relationship Management tools, and Honda proprietary systems.

At Honda, our associates take pride in their responsibilities. A typical day as the Product Owner of HELMS will include:

• Develop, lead, and deliver innovative business initiatives benefiting customers, dealers, and associates so support sales and customer satisfaction.
• Represent and advocate for your Product in strategic planning, product development and solution management. Ensure alignment with key operating objectives in stakeholder Honda Business Units (chiefly Honda and Acura auto sales and marketing teams).
• Establish and achieve product Key Performance Indicators. Provide data and results to stakeholders to support their business goals (ex: dealer lead management performance KPIs).
• Lead a Product Team comprised of a scrum master, business analyst, and technical/IT personnel. Collaborate with internal colleagues and stakeholders in both business and IT, and with shared resource teams including developers and testers. Manage the product budget and resource allocation.
• Using a common Sprint cycle, deliver Product releases monthly to ensure user-satisfaction, achievement of product goals, and product health.

We are looking for qualified people with diverse backgrounds and experiences, open minds, and a disciplined work ethic. To bring the future to Honda as a Product Owner, you must have:

• BA/BS in Business, IT, or related work experience
• 1-3 years experience with Salesforce; Commerce Cloud is a plus.
• 5 years experience in product delivery working in a fast-paced, dynamic setting. Agile/Scrum experience highly desired.
• Exceptional communication and facilitation skills
• Proven success in the development and delivery of user-facing tools and technology, inter-company communication, and achievement of dates and deliverables.
• Auto industry experience is a plus.
• Working with CRM tools a plus.
• AHM values defined expertise and certifications. Candidates without Agile/Scrum certification or Salesforce product certification can access company-support for training and certification costs.

Additional Position Factors:

• Workstyle: Hybrid

At Honda, you will play a key role in our journey to become a company that society wants to exist now, and in the future. Your endless curiosity will drive innovation and your courageous spirit will challenge the status quo. We believe having a workforce made up of diverse thinkers and innovators makes us a better Honda. Respect for each other and respect for diversity each and every day drives our associates to contribute at the highest level and work effectively in a team environment. We make the dream of mobility a reality with our innovative and high-quality products. Together, we Bring the Future to our customers, associates, and communities. We are Honda!

What differentiates Honda and makes us an employer of choice?

Total Rewards:

• Competitive base salary: $104,900 to $157,400 (ay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.)
• Company provided Manager vehicle (includes insurance, maintenance)
• Annual Bonus
• Industry-leading Benefit Plans (Medical, Dental, Vision)
• Paid time off, including vacation, paid holidays, sick time, and personal days
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth:

• Advancement opportunities
• Career mobility
• Education reimbursement for continued learning
• Training and Development programs

Additional Offerings:

• Wellbeing program
• Community service and engagement programs
• Product programs
• Free drinks onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.