Follow your calling, Find your career

Please apply by: 6/1/23

Salary Range: $17.74 - $26.61
This is an non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an
assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Position Summary
Perform customer service work by providing information, handling customer inquires, processing paperwork and answering questions. This position, under direct supervision, is responsible for interacting with new and existing customers regarding various Mecklenburg County programs of variety and specialization in a department.

More About The Role:
This position works in the Customer Service Center for Mecklenburg County Code Enforcement. This team works part of the day in a lobby setting, greeting customers and assisting them with questions about small and large projects, any paperwork needed to complete their project and routing them to other teams as needed. The remaining portion of the day is in an office environment answering 25-35 calls a day from the general public assessing the customer’s needs and directing them to the proper resource.

Essential Functions
Answer telephone and greet customers
Assist customers with program registrations, schedule appointments, take payments, or determine program eligibility
Process applications, gather information and conduct online database searches
Process invoices, applications and other necessary documents
Operate office equipment, fax machines, copiers and phone systems
Verify customer information through paper and online documentation
Maintain, update and organize electronic files, records and reports
Respond to and resolve customer inquiries regarding services available, community resource options, on-going programs and benefit status
Enter data into various computer applications and databases

Minimum Qualifications
Experience:
Minimum of two years of customer service or community service related experience

Education:
High School Diploma or equivalent
Combination of relevant education and relevant experience accepted?: Yes

Preferred Qualifications
Associate's degree

Knowledge, Skills and Abilities
Knowledge of
Administrative and clerical procedures and systems using various computer applications, managing files and records, transcription and other office procedures
Principles and processes for providing customer and employee services
Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Skills
Active listening
Attention to detail
Critical thinking
Reading comprehension
Service orientation
Time management
Written and oral communication

Abilities
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Communication: Clearly conveying information and ideas through a variety of media to individuals and/or groups in a manner that engages the audience and helps them understand and retain information
Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and the organization’s needs
Negotiation: Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties

Computer Skills
General knowledge of various computer applications

Work Environment
Works in an office setting with moderate noise

Selection
This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations. No

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

Mecklenburg County requires proof of COVID-19 vaccination as a condition of employment for any new Mecklenburg County employees.