Job description

Key Responsibilities and Accountabilities:

• Requires great customer service and follow up skills;
• Be able to professionally communicate over the telephone, email and in person with customers, staff and vendors;
• Converts telephone & internet leads into in-person traffic at each of our onsite locations;
• Ensure customer handoff transition to onsite sales representative has been completed and is strictly adhered to for all appointments scheduled through the Customer Outreach Center;
• Contact all customers who visited onsite locations within 24/48 hr. time frame for a post-visit touchpoint/additional appointment setting;
• Maintain constant and consistent follow up and proactive communication with customers;
• Manage customer follow-up and document effective notes in CRM including any contact with customers;
• Maintain monthly appointment/sales logs for management review/reporting;
• Knowledge of each location, community, and Minto products;
• Knowledge of Minto computer operating systems and CRM;
• Knowledge of Sales, Construction Process and MasterCare 10-step program - Hard Hat Tours, Meet Your Builder Tour, How we Build Tour, New Home Celebration, the Closing process;
• Familiarize yourself with the competition, floor plans, pricing, incentive, broker co-op, etc.;
• Knowledge of community specific HOA documents, contract and addendums;
• Ability to apply principals of logical thinking to a variety of practical situations and accurately follow standardized procedures or processes;
• Maintain a positive attitude and a desire to be successful;
• Maintain a professional, yet friendly, atmosphere for customers;
• Aids the team effort in every way possible & acts in the best interest of the company;
• Flexibility with schedule for customers and/or company needs;
• Attend and participate in various community related events/grand openings, training seminars, Broker functions and other company events as required;
• Assist Customer Outreach Team as needed;
• Keep Customer Outreach Manager informed with daily office activities;
• Other duties within the scope, spirit and purpose of the job, as requested by management.

Education: Minimum required high school diploma or equivalent; associates degree or higher preferred.
Experience: Excellent oral and written communication skills; exceptional telephone presence, including the ability to purposefully engage and convey confidence when communicating with customers. A minimum of one to three (1-3) years of previous similar work experience in the customer service or new home sales industry is required.
Skills, Knowledge and Abilities:

• Outstanding customer service skills
• Strong computer skills (Excel, Word, Outlook)
• Proficiency in data entry and management
• Knowledge of Minto computer operating systems and CRM
• Great communication skills (listening, verbal and written)
• Strategic thinking
• Prioritization, organization and attention to detail and accuracy
• Use of discretion, maintain customer confidentiality
• Excellent interpersonal skills
• Strong work ethic and motivated
• Be honest and trustworthy
• Demonstrate sound work ethic
• Complete all tasks as required by supervisors
• Time management & stress management skills
• Problem-solving skills
• Comply with all workplace regulations as guidelines per employee manual
• Team player

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Coconut Creek, FL: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have flexible weekend availability? (Requirement)
• How many years of phone sales and customer service experience do you have?

Experience:

• Customer service: 1 year (Required)
• Phone Sales: 1 year (Required)

License/Certification:

• Real Estate License (Required)

Work Location: One location

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