Job description

Customer-focused, quality driven, hands-on position responsible for working directly with Engineering, Manufacturing, Supplier Quality, Quality Systems, and the Customer to ensure claims and technical inquiries are properly documented, then analyzed, and corrective actions are developed, implemented and communicated. This includes evaluating production practices and test data, analyzing causes of defect and failures, facilitating countermeasures across all programs, tracking and communicating results to the organization, and driving for success.

Job Duties:

· Member of the Warranty Review Board team and Technical Inquiry Team.

· Monitor product performance in the field compiled from warranty returns and technical inquiry analysis data.

· Initiate quality alert feedback from customer concerns and request containment activities.

· Facilitate problem solving teams utilizing tools such as A3s, 8D’s and Kaizen events.

· Follow up to the completion of corrective actions and their effectiveness addressing the original problem.

· Take action to prevent the problem from re-occurring in similar products and/or processes.

· Ensure problem statement, root cause and corrective actions and response to customer are documented and completed thoroughly and in a timely manner.

· Ensure process/product documentation is updated based on corrective action (i.e. CMM’s, folding procedures, work instructions, ATP’s, etc.).

· Report corrective action to customers through portals when applicable, or any other means prescribed by the Customer.

· Evaluates and report monthly KPIs on our customer quality performance.

· Present customer problem statements from warranty and technical inquiries, including root cause, corrective actions, and trends to upper management per established schedule.

· Provide feedback to management on overall product performance in the field, with an eye toward lessons learned for product design improvement.

· Highlight major areas of concern to upper management and recommend/conduct actions to bring performance to an adequate level.

· Other duties as assigned.

Job Requirements:

· BS in engineering.

· Compiling information from customer web portals, internal databases, usage of Microsoft Office applications and Minitab for data analysis and interpretation.

· Problem solving using standard quality tools (DOE, SPC, probability) and ability to train others.

· Working knowledge of Quality tools including cause-and-effect diagrams, check sheets, control charts, histograms, Pareto charts, scatter diagrams, Affinity Diagrams, Tree Diagrams, Prioritization Matricides, Matrix Diagrams and Process Decision Program Charts (PDPC), AS9100, Lean Manufacturing.

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Farmingdale, NJ 07727: Reliably commute or planning to relocate before starting work (Required)

Experience:

• ISO 9001: 1 year (Preferred)

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.