Job description
Van Pool Transportation LLC
Responsibility Profile:
- The role will be responsible for maintaining communication with various client stakeholders to ensure a strong partnership with our clients.
- Manages client relationship tools.
- Performs other duties as assigned.
- Conduct customer outreach program through an ongoing outbound call campaign.
- Explores and implements growth opportunities by developing relationships with key decision-makers, influencers, and end-users.
- Act as a liaison between the Commercial team and other departments when necessary.
- Manages Salesforce from the Customer Relations environment.
- Operationalizing our countermeasures based on Net Promoter Scores from clients.
- Perform other duties as assigned.
Qualifications:
- 3-5 years of experience in a client-facing role.
- BA/BS in related field or an equivalent of experience.
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Interested in learning and growing knowledge and responsibility
- Proactive, self-motivated, reliable, and responsive to clients, staff, and senior management.
- Detail-oriented and strong decision-making skills.
- Team player, but also able to work independently.
- Working knowledge of Salesforce.
- Sales experience is preferred but not required.
- Integrity and accountability.
- Strong prioritization, relationship management, interpersonal skills, and effectively managing competing deadlines and expectations.
- Exceptional verbal and written communication skills are required. Ability to effectively articulate core facets of our business and interact effectively with clients and staff. Strong analytical, organizational, and problem-solving skills.
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