ABOUT THE ROLE:

Position requires excellent customer service skills, assisting customers and other employees with a positive attitude and expressed enthusiasm either in-person or by phone as well as sharing those responsibilities in a team environment. This position is housed in the Main Branch in Layton.

DUTIES AND RESPONSIBILITIES:

• Responding to incoming phone calls and voice mail for the banking Division in a timely and professional manner
• Responding to Customer needs for the Division including online banking assistance, wire requests, researching accounts, check orders, protecting against fraud, debit card questions, and other needs that occur.
• Assist in other daily operational reports and functions for the Division.
• Go out of your way to build trust relationships, customer loyalty and satisfaction.
• Take an active role with our Culture in building strong community ties for the bank.
• Comply with regulatory requirements.
• A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers can be of a sensitive and/or highly confidential nature and are a normal part of the day-to-day experience

• A high school degree or GED is required
• Banking or similar related experience, preferred but not required
• Proficient knowledge of Microsoft Outlook, Word, and Excel
• Excellent communication and time management skills
• Pay attention to details

• A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers can be of a sensitive and/or highly confidential nature and are a normal part of the day-to-day experience.
• Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
• Well organized.
• Able to work under pressure, meet deadlines and work independently with little supervision.

• In branch, desk job in a group environment.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.