Job description

These full time positions are located onsite at our Tampa location: 6302 Dr Martin Luther King Jr Blvd, Suite 200 | Tampa, FL 33619

Concentrix is an award-winning global company, recognized for our culture, diversity, leadership, and innovation. We help the world’s best brands to improve their businesses and better connect with their customers. Concentrix is growing, and we are looking for talented, compassionate people who are as fanatical about providing exceptional experiences as we are!

We are growing our team of Customer Service Advisors. This is a great opportunity for you to build a career.

What will you do in this role?

As a Customer Service Advisor on the Operations Team at Concentrix, you will:

• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs

• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Answer billing questions by talking through components of customer accounts

Who You Are:

As a Customer Service Advisor your empathy, integrity, knowledge and unique compassionate style will bring value with every interaction. You also have:

• High school diploma with a minimum of six months of customer service experience preferred

• Courteous with strong customer service orientation

• Strong communication and negotiation skills required

• Ability to effectively communicate, both written and verbally

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Basic computer navigation skills and PC Knowledge

• Tolerance for repetitive work in a fast paced environment

• Ability to work as a team member, as well as independently

• Dependable with proficient attention to detail

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

• Able to rotate shifts, as needed

• Background check is required and drug screen may be required

What’s in it for you?

We invest in our people and teams for ongoing personal and career development so each career path is meaningful. In this role, you will be provided with:

• The opportunity work with a great team onsite in our beautiful Tampa facility

• Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise and other opportunities to support our communities and world, Wellness activities, Events that celebrate Diversity, Equity, and Inclusion

• Paid training

• 401K, medical, dental, vision, and an employee assistance program (EAP) and more!.

• The opportunity to shine in and grow your career with clear paths for development – we invest in you!

Together, let’s do something great!

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.

We are proudly one team, one company, ‘One Concentrix’ and we invite you to join us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more:

U.S.

Concentrix on Facebook| Concentrix on Instagram| www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties or skills.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Tampa, FL 33619: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please provide a direct email address.

Work Location: One location

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