Job description

Join our team and you’ll tackle projects that continuously sharpen your technical skills, your talent for solving problems and your ambitions!

Cognizant, a Fortune 200 corporation, is looking for dynamic Help Desk/Customer Service Representative in Mesa, AZ to assist the customers in having a world-class experience in autonomous vehicles. Our agents are encouraged to display critical thinking, analytical skills, high attention to detail, technical writing and good communication and interpersonal skills.

As part of the Live Support team, the Agent is on the front lines responding to the operator via phone, email, and chat channels on a variety of situations. The Agent will troubleshoot the issue following a flowchart to resolve or raise the help ticket.

Qualifications include

0 to 2 years of customer service experience
Experience working for a Ride sharing service / car company a plus
Ease adapting to new operating systems or applications
Experience/ Knowledge of answering incoming ride related phone calls
Ability to coordinate and work with emergency response teams for emergency-based assistance

Role & Responsibilities

Provide guidance and support to passengers via phone, chat, and email concerning procedures, billing, destination concerns, etc.
Follow standard operating procedures and m aintain up to date knowledge of new processes
Accurately log details of a case, using concise and clear language that align with voice across all channels
Escalate issues to the appropriate channel as they arise
Monitor user interactions and prioritize inquiries through our internal CRM system
Study and complete new trainings and knowledge checks in a timely manner
Work in time-sensitive situations under pressure in a user-focused environment
Meet internal metrics such as quality, performance SLAs and shift adherence

What's in it for you? Well, at Cognizant, we offer a competitive compensation package including excellent benefits such as insurance (available from day 1 of employment), great work-life balance, 401k with matching component, and many other benefits.

An inclusive environment embracing diversity: for the second time, Cognizant has been named to the Forbes list of Best Employers for Diversity based on survey responses from its employees!

Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Sep 07 2022

About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

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