Customer Service and Sales Assistant Branch Manager Job Description

As a Customer Service and Sales Assistant Branch Manager, you will aid in the development and direction of the Airport staff and assist in overseeing the day-to-day operational activities at the Airport location. Under the direction of the City Manager you will help to encourage a positive team environment and aid in the development of sales skills for our agents through training, coaching, motivating and example setting.

Customer Service and Sales Assistant Branch Manager Specific Job Duties

• Overseeing the day-to-day operational activities of the airport location
• Encourage a positive team environment
• Motivate and develop staff
• Assist in hiring and training employees
• Reporting all aspects of productivity to the Station Manager
• You will be effectively communicating with customers, responding to all customer inquiries and concerns in a professional and friendly manner both on the telephone and in person
• Ensuring a positive customer experience, while also promoting our additional products and services
• Work a variety of scheduled shifts, including mid-shifts, evenings and weekends
• The ideal candidate for this position is energetic, sales motivated, has a passion for sales & customer service and enjoys working in a fast-paced environment.

Benefits

Midwestern Wheels, Inc. provides a competitive hourly wage + monthly sales bonus and excellent benefits for its employees:

• $19 - $21 Per Hour + Monthly Bonus
• Generous Paid Time Off (PTO)
• Paid Holidays
• Health, Dental, Vision Insurance
• 401(k) Plan with Company Match
• Company paid life insurance and long-term disability
• Additional discounts including, but not limited to car rentals are accessible to employees.

About the Company

Midwestern Wheels, Inc. is a licensee of Avis Budget Group, Inc. a leading global provider of vehicle rental services. Midwestern Wheels, Inc. was established in 1958 and operates the Avis and Budget Rent A Car brands at locations in five Wisconsin cities: Appleton, Green Bay, Madison, Mosinee and Rhinelander. Our Management and Administrative Services Support Teams are located in Appleton, Wisconsin.

Midwestern Wheels Inc. is a high energy workplace where things move forward every day. We are a Customer-Led, Service-Driven organization that offers an enthusiastic, family-friendly and collaborative work environment where you can expect to be developed, recognized and rewarded for a job well done. If you want to go somewhere in your career, Midwestern Wheels Inc. is the place to be.

• Must be at least 18 years of age
• Previous Supervisory Experience
• Must be able to perform data entry and computer entry tasks
• Capacity to learn extensive training material and apply daily on the job
• Effective verbal communication skills to communicate with customers, co-workers and management
• Ability to work in a fast-paced environment
• Must be physically able to assist our customers at our rental counter, which will include standing for extended periods of time.
• Ability to work flexible schedules which may include evenings, weekends, and holidays as scheduled
• Able to handle confidential information
• Must have a valid state driver’s license and no more than 2 moving violations in the current 12-month period
• No drug or alcohol related conviction on driving record in the past 3 years