Summary:

To provide prompt, professional and superior service to all customers.

This is a customer service position and integral part of the job; meaning you are always serving an internal or external customer. The person answering the phone is the first person the customers interact with and sets the tone for future interactions by making a good impression.

Job functions includes answering the phone and greeting the customer inquiring about leak detection service or repairs, letting callers know we appreciate their business. Our business objective is to provide excellent customer service. When answering the phone, the tone of your voice is friendly, positive, warm, enthusiastic and empathetic to the customer’s problem. Display confidence in the information you provide, and let the caller know they have called the right place.

Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts.

Base Salary

• DOE
• Potential advancement opportunities

Job Type

Full-time/Year Round

Position includes:

• Hourly pay
• 401-k
• Paid Training
• Year-round work
• Overtime Pay (as applicable)
• Paid Travel Time (as applicable)
• Medical, Dental, Prescription Benefits
• Paid Vacation
• Paid Sick time
• Paid holidays

Essential Duties and Responsibilities: include, but not limited to:

• Keeping track of assigned accounts to identify outstanding debts
• Coordinating with management on course of action to recover outstanding payments.
• Contacting customers to inquire of their payment status.
• Update account status and web-based system daily. All correspondence should be documented.
• Follow the Company guidelines for collection procedures i.e. liens, collection agency, follow up.
• Use templates given for written communication with customers and homeowners.
• Answer phone by the 3rd ring.
• Assess customer’s situation, accurately gather customer information, quote customer based on situation and input information into web-based system.
• Attempt to schedule technicians geographically.
• Provide insurance certificates and W-9 to customers upon request.
• Responsible for being on-call one week per month.
• Compose and types routine correspondence as needed.
• Keep records of service calls and work order via paper and web-based system.
• Weekly scheduled hours are subject to change at management discretion.
• Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Active Listening: Give the customer full attention
• Strong customer service skills
• Each service call must be handled promptly, an in a way that positively spreads our organization’s reputation.
• Knowledge of relevant legal requirements
• Ability to be polite and compassionate without lacking confidence
• Apt in negotiating and persuading
• Being on time and regular attendance is essential. Work continues until our obligations are complete.
• Excellent communication, strong writing, analytical and creative skills.
• Attention to detail to ensure accuracy of information relayed is essential.
• Multi-tasking.
• Responsibilities occasionally may require an adjusted work scheduled or overtime, in order to meet deadlines.
• Demonstrate interpersonal skills and proficiency in business vocabulary to affectively represent the company.

Education:

High school graduate or equivalent.

General Skills:

• Ability to read and analyze general business periodicals. The ability to write reports, business correspondence and procedure manuals with good grammar, punctuation and spelling.
• Ability to calculate figures and amounts, such as discounts, interest rates, and percentages. The ability to apply basic math concepts.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exists; and ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Certifications, Licenses, Registrations:

Valid driver’s license.

Work/Environmental Conditions:

While performing the duties of this job, the employee regularly works inside an office environment. Odors may be present. The noise level in the work environment is usually moderate. Safety policies are adhered to.

• Indoors in normal office environment with little exposure to excessive noise, dust, fumes, vibrations and temperature changes at least seventy-five percent (75%) of the time.
• Frequent computer use at workstation up to four to five hours at a time.
• Frequently work at fast pace with unscheduled interruptions.
• Public contact position may require appropriate business-like apparel.

Veterans from all branches are highly desired & encouraged to apply

A little bit about our Company and team

Founded over 40 years ago, and teeming with great people, American Leak Detection has become the world leader in accurate, non-destructive detection of hidden water, sewer, gas and swimming pool leaks. American Leak Detection sets the standard for non-invasive leak detection and repair using proprietary methods and the most advanced, sophisticated technology. Our millions of satisfied customers include residential homeowners and industry professionals like plumbers, building contractors, insurance adjusters, apartment managers, drain cleaners, restoration specialists, Homeowners Associations, and municipalities.