Responsibilities

• Make large amounts of outbound sales calls in a timely manner and meet the client specified targets.
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to sell the service
• Making sales or recommendations for products or services that may better suit client needs.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Constantly works towards improving product knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Requirements

• Previous experience in a customer executive role – Sales process
• Track record of over-achieving quota
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Strong time management and decision making skills.
• Adaptability and accountability.
• Graduates/Undergraduates
• Flexible to work in shifts (6 days with rotational weekly off)

Current work Model

• Work from Home until covid restrictions. Post that it will be work from office. Willing to relocate. We may have an office in Pune or Navi Mumbai.

Requirement

• Should posses a Smart Phone with good network coverage of at least 2 leading telecom service providers
• Broadband connection is mandatory with minimum speed of 25 MBPS upload and download

Languages Requirement

• Should be able to Read, Write and Speak – Marathi, Hindi and English