Job description

Job Description

Position Overview: To work as the office based partner with outside sales reps providing raw materials, parts, and equipment to a manufacturing and contractor customer base. Position will rely on phone and e-mail communication in order to create multiple orders for entry, quotes, navigating part breakdowns & problem solving daily. This position will also work with our inventory & freight teams to ship warehouse stock & vendor direct ship orders in timely and cost effective way. A sense of urgency and attention to detail is important.

Essential Job Functions:

• Calculate and prepare quotes, take and enter orders over the phone and in person, and answer customer questions
• Solve customer problems in a timely manner including following up on backorders, checking with vendors on open orders, resolving price discrepancies, providing proof of deliveries on shipments, assist with material returns and credits, etc
• Monitors customer purchase patterns
• Participate in ongoing campaigns to increase sales and customer base; ie: lead generation, following up on leads, working on strategic accounts, etc
• Work with outside sales team member in setting territory goals and in creating additional value for our customers
• Investigate and research products under the direction of team partner to determine the best fit for our customers' application
• Provide SDS and product literature to customers upon request
• Establish and maintain relationships with customers, suppliers, and fellow employees
• Miscellaneous other related duties
• Assist in coverage of other sales desks with internal partners during vacations and PTO

Requirements/Qualifications:

• Must be a team player
• Minimum experience of 3 years in customer service or inside sales in a distribution environment
• Good oral and written communication skills
• Highly organized and able to multi-task
• Experienced with Microsoft Office Suite
• Good phone voice with positive and professional attitude
• Diplomacy
• Flexibility
• Desire to learn and understand products we provide

Other Skills / Abilities:

• College preferred but not required
• Experience with Prophet 21 Software a plus!
• Bilingual is a plus
• Salary in base pay plus commission

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year, including estimated commission

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Application Question(s):

• Do you have experience in distribution?

Experience:

• Customer Service or Account Management: 2 years (Required)

Work Location: One location

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