Job description

DR Power Equipment

To formally apply to this position, click here: Technical Service Representative - South Burlington, Vermont, United States - generac.com. You will not be considered an applicant until you complete online application.

JOB SUMMARY: The Technical Representative is an inbound contact center representative responsible for supporting customers with parts orders.

MINIMUM QUALIFICATIONS:

· 0-3 months of customer service or mechanical experience and/or training

· High School Diploma/GED or equivalent

Basic computer skills and the ability to learn new software

ESSENTIAL DUTIES:

Answer incoming customer calls. Actively listen and ask questions to understand customer needs, and proactively make parts and sales suggestions based on the discovery of customer needs.

· Adhere to objectives established for call quality.

· Adhere to the standards set for attendance and schedule adherence.

Conform to all call handling standards including but not limited to average call length, customer hold time, idle and wrap-up time

Bring important technical information to a supervisor or lead’s attention.
Stay up to date on products, product information, and training opportunities

KNOWLEDGE, SKILLS, AND ABILITIES:

· Ability and desire to learn mechanical aspects of equipment

· Excellent verbal communication skills – ability to communicate clearly, professionally, and in a friendly and welcoming manner.

· Meticulous data entry skills

· Customer Service skills

· Time management skills

· Sales and upselling skills

Ability to safeguard confidential customer information

Level of Independence: This position works under the direct supervision of the Supervisor, Technical support.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus.

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Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Work setting:

• Call center

Ability to commute/relocate:

• South Burlington, VT 05403: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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