Job description
Our CGC Modesto location is currently seeking a Customer Service Rep to join our team. This position’s essential functions:
- Excellent written and oral communication with customers, sales reps, plant personnel, freight handlers, by a variety of methods in a positive, energetic and consistent professional manner.
- Create and maintain price, delivery quotations and customer orders in the company’s internal database, with completeness and accuracy.
- Expedite the order process and respond to customer requests such as price quotations, and order status updates, even if under stress or deadlines.
- Screen order to ensure accuracy, completion and basic technical requirements, and confirm received orders by customers in a timely manner.
- Resolve technical problems through application of own knowledge, or by transferring issues to a technical specialist.
- Maintain all customer related records, and specifications in a quality management database.
Skills such as the ability to problem solve quickly under pressure, a functional knowledge of Microsoft Windows operating system and products such as Word and Excel, and general computer software understanding are also required for this position.
Our company offers:
- Medical, Dental, and Vision Insurance
- 401 (k)
- Flex Spending Account (FSA)
- Paid Time Off
- Company paid Life Insurance
Must be able to pass drug screen, and provide a criminal background report for consideration. Completion of High School with a diploma or GED is required as well.
CGC is an equal opportunity employer.
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