Job description
Manufacturer in Millington, TN is looking to add 2 CSRs to their team. Hours are Monday through Friday, from 7am to 3:30pm. Please call 901.867.3757 for more details, or send resume within this site.
Job Functions:
Job Functions:
- Provides Customer Service on issues or problems with our products.
- Follows up with customer complaints and issues and provide resolution.
- Check to ensure that appropriate changes were made to resolve customers problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Refer unresolved customer grievances to designated department for further investigation.
- Contact customers or vendors to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Creates and reviews reports for service orders for new and existing customers.
- Recommend improvements in products, packaging, shipping, service or billing methods and procedures to prevent future problems.
- Conducts other duties as needed.
Knowledge, Skills and Abilities:
- Knowledge of company products, services, policies and procedures.
- Knowledge of marketing and customer programs, data and results.
- Skills in completing multiple task at once.
- Skill in identifying and resolving customer problems.
- Skill in oral and written communication.
- Skill in operating office and technological equipment and software.
- Ability to communicate professionally with coworkers, customer and vendors.
- Ability to work independently and meet managerial goals.
- Ability to follow written instructions.
- Ability to organize daily activities of self and others and to work as a team player.
- Ability to multitask; work under pressure at times.
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