Job description
Position: Customer Service Representative - DIRECT HIRE - HYBRID
Location: Manchester, NH, 03109
40 hours a week
Hybrid Remote: MON, FRI (remote) and TUES-WED-THUR (office)
Shift : 8am-5pm
Payrate: -$46000.00 / Annually
Position Description:
- In an organization known for its world-class customer service, answer live incoming customer queries by phone, chat, and email
Responsibilities include:
- Service approximately 80-100 customer contacts per day inclusive of phone email and chat interactions.
- Provide price and availability, order status, and general customer information upon request.
- Interpret and communicate information from ERP system and customer portal to customers.
- Process, resolve, and expedite orders.
- Collaborate with team members to balance out workload leading to a fast, high quality response for the customer.
- Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment.
- Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer.
- Participate in on-call rotation (approximately 4 times per year).
- Coding of calls/emails/chats to accurately reflect interaction type.
- Complete customer spreadsheet and other special notifications.
- Utilize strong technical knowledge to handle more advanced product-related inquiries.
- Facilitate creation of customer order reports.
- Manage key accounts, challenging accounts, and challenging salespeople.
Core Competency Requirements:
- Customer Focus
- Strategic Thinking
- Business Knowledge
- Functional Excellence
- Integrity & Ethics
- Results Drive/Initiative
- Communications
- Professional Maturity
- Establishes Priorities
- Builds Talent
- Team Leadership
Education:
- High school diploma or GED required;
Required Skills:
- One to three years customer service experience.
- Strong written and oral communication skills
Preferred Skills:
- Good familiarity with Call Center environment.
- SAP and Salesforce experience preferred.
- Experience working with customers to solve problems
Job Type: Full-time
Pay: $38,000.00 - $46,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Manchester, NH 03109: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Speak with the employer
+91 619-202-4593
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