Customer Service Representative

Full Time
Collierville, TN 38017
Posted
Job description

About Us: Serving the packaging and promotional industry for over sixty years, CCL is the global supply chain leader of innovative premium packaging, promotional vehicles and comprehensive label solutions for the world’s largest consumer, agricultural and healthcare corporation.

Candidates We Consider: We are looking for candidates who have a great attitude and a desire to learn a CAREER in a fast-paced environment. We have several manufacturing positions available with on-the-job training provided.

What We Offer: CCL has a program that allows employees learning the trade to quickly increase their pay rate as they grow into their position. CCL offers an extensive benefits package that includes: paid time off after introductory period, health, dental and vision insurance, 401(k), company-paid life insurance and disability insurance, employee assistance program, flexible spending account, referral program, relocation assistance, and tuition reimbursement.


  • Performs other related duties as assigned.
  • Demonstrates the behaviors of punctuality, regular attendance, professionalism towards supervisors and co-workers, and self-directed task completion.
  • Maintains clean work area.
  • Must comply with all departmental SOP's (Standard Operating Procedures), company GMP's (Good Manufacturing Practices), Employee Handbook Policies, including attendance, and all safety rules and standards.
  • Works normal shift hours and overtime as required.
  • Receives calls (orders) and generates all paperwork to produce an order.
  • Responds quickly to customer needs and questions.
  • Provides sales service functions and encourages customer service relations.
  • Expedites solutions and reviews with customers and supervisors.
  • Confers with customers throughout production to keep them informed of status of job, to solicit and resolve inquiries and complaints, to obtain approval of materials such as artwork, color separations, ink samples, and proofs, and to procure information and materials needed to process order.
  • Determines supplies, materials (including dies), and equipment needed for job order.
  • Obtains all requirements for design/layout from sales or customer.
  • Routes supplies and materials such as, artwork, or copy to work areas to put job order into production.
  • Monitors progress of job order throughout production, confers with establishment personnel, works with production to ensure timely processing of job in accordance with customers' requirements and company standards.
  • Responsible for ordering products, services, and raw materials for the company or organization.


  • Must be able to work collaboratively with co-workers.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent sales and customer service skills.
  • Strong organizational skills and attention to detail.
  • Strong time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software, Manufacturing software and Order processing systems.

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