Job description

Job Description

Closet World is a complete home organizing service and the industry leading manufacturer of fine quality custom closets, garage systems, home offices, and organizing storage needs.

If you are a people person, customer service oriented and have a can do attitude, come join our growing customer service team! It is very important for us to make it easy for our customers to do business with us and ensure every interaction is a positive one. You’ll be at the heart of our customer service operations as you deliver first-class customer service in every interaction in our call center. In a fast-paced call center, you will be the on the front line to help us solve our customers’ challenges-and deliver on our promise of superior customer service.

Come experience a high-energy, fast-paced environment that is both competitive and rewarding! Learn about our Industry and soar with the support of a great team! We are looking for the best and brightest to join our Company. If you have passion and the expertise, Closet World is the Company for you!

Key Responsibilities

• Answers a high volume of incoming calls providing the highest level of customer service
• Address customer concerns, return requests, and order cancellations
• Comfortable promoting and soliciting sales from internal and external customers
• Identifies and problem solves customer orders or complaints
• Provides support to our field design and installation teams
• Updates organized customer service log and follows-up on customer concerns
• Update team on customer issues and concerns
• Strives for internal and external customer satisfaction through continuous improvement of people, processes and products
• Other duties as assigned

Qualifications (Knowledge/Skills/Abilities/Experience)

• Must be reliable, customer-oriented and willing to be part of a team
• Must be an outgoing, personable individual who makes a good first impression with customers
• Excellent communication skills
• Courteous and clear telephone voice
• Excellent customer service skills
• Ability to calculate figures and amounts
• Microsoft Office suite and computer/email experience a must

Benefits / Perks

We believe every employee should be recognized and rewarded fairly for a job well done! We offer growth potential for motivated individuals, competitive compensation, and full benefits including medical, prescription drug, vision and dental care. Your financial well-being will be supported through our 401(k) retirement investment plan. Furthermore, we offer a challenging but fun work environment with a group of dedicated and passionate employees.

Our employee benefits package includes the following: * Medical * Dental * Vision * 401(k) Retirement * Paid Vacation Time * Paid Holidays * Life Insurance

Why work here?

“Our brand name is everywhere and helping others get organized improves the quality of their lives. Customers love our product!”

Job Type: Full-time

Job Type: Full-time

Pay: $12.00 - $19.00 per hour

COVID-19 considerations:
Masks provided, individual vans, clean work space, weekly cleanings!

Job Type: Full-time

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Innovative -- innovative and risk-taking
• Aggressive -- competitive and growth-oriented
• Outcome-oriented -- results-focused with strong performance culture
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Communication method(s) used:

• Email
• Phone

Work Remotely

• No

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location

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