Job description

Customer Service Representative

Position summary

You’re a “get it done” kind of person who believes in outrageously great customer service and has fun solving problems and making things work. Guess what? So is everyone on Team Convoy!

Whether online, on the phone, or walking into our store, our customers depend on Convoy’s Customer Service staff to be their Navigators for Success. This is a mission-critical, roll up your sleeves and your brain power kind of job. You will learn more about servicing the world of construction materials than you ever dreamed possible!

Responsibilities

• Process customer transactions such as orders, quotes, and/or returns
• Coordinate delivery and/or pick up of customer orders with the operations team
• Educate customers on different products and their applications
• Generate, place and confirm purchase orders with suppliers
• Receive payment for merchandise or services sold and log sales into the computer; responsible for payments received and adhering all administrative and accounting related procedures
• Participate in the physical inventory of warehouse materials (Must be physically fit)

Qualifications

• Experience assisting customers with product procurement - preferably in the building supply and/or construction industry.
• Problem solving skills with a natural ability to respond quickly and accurately to inquiries, handle a fast-paced environment, and keep a sense of humor.
• Excellent communication skills (both written and oral)
• Excellent decision making and ability to take initiative.
• Extremely organized, strong attention to detail
• Must be a respectful team player.

The Offer

• Competitive salary
• Healthcare – we offer multiple options and Convoy picks up a generous amount for single, couple or family coverage
• Insurance benefits and employee assistance program
• 401K – save for retirement with a traditional 401K account or Roth 401K – you are eligible after 90 days employment and Convoy matches a portion of your contribution
• Time Off – Everyone needs time away from work to recharge and be with family and friends - receive a generous amount of paid holidays
• Employee Referral Bonus Program
• Paid training/tuition reimbursement – Ready to further your education?
• Open door policy in a supportive and encouraging work environment
• Potential career path to Warehouse management, Inside Sales, CDL driver
• Internal Promotions - Find out more at https://www.convoy-supply.com/careers/overview

Additional information

• Convoy can be a job… or a career. Find out more at https://www.convoy-supply.com/careers/overview

Convoy recognizes and practises safe working procedures with respect to COVID-19; employees must comply with the protocols for infectious disease control.

Company overview

Convoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with 42 locations across North America. Convoy prides itself on being the most responsive, problem solving and fun place for our customers to conduct business.

As an Equal Employment Opportunity (EEO) employer, Convoy Supply Inc. provides job opportunities to qualified individuals without regard to race, color, ethnicity, religion, gender, sexual orientation, national origin, age, marital status, physical or mental disability, familial or military status, in accordance with applicable federal, state and local EEO laws. All candidates for employment must successfully complete pre-employment drug testing and background verification before employment is finalized.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Vancouver, WA 98665: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Briefly describe your knowledge/experience in the construction industry

Work Location: One location

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