Job description

Business Contribution:

Responsible for general sales activities for all markets. Act as back-up to the sales teams to grow sales globally for all Cortland products. Principle objective is to build rapport with customers by probing for needs and recommending appropriate solutions. A successful candidate will be recognized as the “go-to person” by the Customer and Cortland staff for assignments and solution clarification in the absence or unavailability of the Sales Team.

Role and responsibilities will cover a wide range of end customers, products and markets, and with secondary roles and responsibilities for other markets and products as required.

Key Responsibilities:

Sales Activities:

• Oversee data base of customers
• Build sustainable relationships of trust with the Customer through open and interactive communication;
• Provide accurate, valid and complete information by using the right methods/tools
• Participate in customer specific projects
• Assist Sales group in all facets of relationship management with our customers

Quotation Management:

• Effectively manage large amounts of incoming calls
• Keep records of customer interactions/inquiries, process customer accounts and file documents
• Identify and assess the needs of the customer; prepare quotes in required format for Customer or Sales, update databases with quote details
• Send out quotes / order acknowledgements to customer
• Track orders. Act as a liaison between sales, engineering, operations, shipping, shared services and customers
• Assist Sales Group with following up on open quotes

PO Entry:

• Facilitate/review PO T’s and C’s and coordinate discrepancies to resolution
• Evaluate pricing for accuracy
• Obtain payment terms and work with Finance to agreement
• Confirm lead times from Ops; confirm any changes with customer
• Enter orders into Macola system

Coordinate Customer Complaints:

• Resolves complaints by collecting and analyzing alternatives; drives solutions to ensure resolution.
• Engages with leaders from Quality, Operations and Finance Departments as required to find resolution

Weekly Production Meetings/Project Management

• Communicate voice-of-customer (including new/changing customer needs and expedite request) to influence changes
• Assist Sales group in all facets of relationship management with our customers
• Communicate delivery status updates as required to Customer or Outside Sales
• Update Macola system to reflect changes and publish reporting in support of summary level management data for dashboard reviews

LEAD:

Engage with leaders to discuss and recommend improvement opportunities as required (across sites, across value streams, etc.)

Required Capabilities (describe education and minimum years of experience required in addition to required and preferred capabilities):

• University or college degree in Engineering, Business, Marketing or an acceptable combination of education and experience.
• 4+ years of direct work experience in customer service role
• Proven customer support experience with strong problem identification and problem solving skills
• Ability to make autonomous decisions based on thorough understanding of business objectives
• Proven ability to manage multiple priorities under tight timelines
• Excellent communication skills, including phone contact handling skills and active listening
• Ability to influence others to meet business objectives or urgent needs
• Familiarity with CRM systems and practices
• Strong customer orientation and ability to adapt/respond to different types of personalities
• Ability to perform calculations and mathematical figures
• Experience in Microsoft Office software (particularly Word, Excel and PowerPoint)

Enerpac Tool Group/Enerpac/Hydratight/Cortland is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Stafford, TX 77477: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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