Job description

About Us

GO2 Partners works with many of the largest companies in North America, delivering strategic marketing and operation solutions to business challenges. As a leading full-service strategic business solution provider, GO2’s expertise extends to technology, asset tracking, print management, marketing execution, and more.

GO2 was recently recognized by PSDA (the Print Services & Distribution Association) as the #2 Fastest-Growing Print Distributor in the US and the #1 Seller of Labels + Tags in the US.

As an employee-owned business, GO2 Partners delivers results with the power of a national enterprise and the feel and attention of a small business. We go above and beyond for every customer, because our success is dependent on their success – that’s the power of partnership.

Why is GO2 Partners a great place to work?

• We want this to be the best place you’ve ever worked. We know that a happier and healthier team means a more productive and successful company.
• We are committed to fostering a diverse and inclusive workplace. We are an ESOP. Our employee-owners are the most valuable asset we have. We are committed to creating an environment where all employee-owners are not only included, but celebrated for their positive impact on our organization.
• We are invested in your success. With our ESOP, or Employee Stock Ownership Plan, we provide every employee with an ownership interest in our company. We believe in cultivating team-oriented thinking and open communication, as well as individual growth and recognition, because we all have a direct impact on the success of our company.
• We are invested in the community. GO2 offers each employee eight hours of paid community service time per year. Our company will also match financial donations made to community nonprofit organizations by an employee.

We are looking for a Customer Service Representative in our Fort Scott, KS location. The salary for this position is $40,000.

Responsibilities

• Develop customer relationships through phone & electronic interactions to solidify company’s credibility and value to the customer.
• Provide customers with highest level of customer service by dealing with and resolving customer requests.
• Utilize all required tools to enter, monitor, and report on customer activity and monitor progress of sourcing, production, and delivery.Work with internal departments to manage inventory and provide accurate billing.
• Project a sense of urgency and appropriate judgment when dealing with and resolving customer requests.
• Escalate key service issues or opportunities to sales representatives, appropriate internal departments, and upper management as deemed appropriate.
• Develop excellent relationships with all internal departments and utilize those relationships to help resolve customer issues.
• Assist with idea generation or brainstorming for customer projects and events .
• Create and maintain a professional relationship with vendors.
• Negotiate and collaborate with Vendors to ensure that we have a very competitive offering. This includes preferred pricing and where appropriate, rebates, early pay discounts & reduced fee’s etc.
• Act as a representative of Partners to create request for bids to suppliers, selecting the appropriate supplier, and issuing Purchase Orders on GO2 Partner’s behalf.
• Competitively price projects ensuring that margins are consistent with company goals.
• Accurately forecast inventory levels to ensure availability of stock when applicable.
• Communicate effectively with the Sales Team informing and updating them regularly to guarantee that sales and customer objectives are met.
• Compile and maintain all required paperwork, records, documents, etc.
• Develop and recommend operating policy and procedural improvements.
• Partner with Sales Representatives to provide the highest possible level of service to customers

Office Administration

• Receive & distribute mail, date stamping all invoices.
• Ship general office material via USPS and UPS.
• Process UPS billing.
• Assist co-workers with tasks on a project by project basis.
• Understand and prioritize all responsibilities on a daily basis.
• Perform other similar duties as required.

Qualifications

• Knowledge of printing process and pricing a plus.
• Proven project management skills.
• Independent thinking and ability to problem solve are essential.
• Excellent command of the English language in both written and oral forms.
• Excellent interpersonal and organizational skills.
• Ability to identify and meet customers’ needs and requirements.
• Strong attention to details, possessing a sales aptitude and interest in preventing errors and solving problems.
• Ability to work quickly and accurately on an independent basis.
• Demonstrates excellence in organization and time management skills.
• Able to perform multiple tasks efficiently.
• Exceptional customer service skills.
• Positive and upbeat attitude.
• Team player

Education Requirements

• High School Diploma or Equivalent

Excellent benefit package includes health insurance, dental insurance, vision insurance, 401k, profit sharing, life insurance, disability insurance, long term care insurance, flexible spending, health savings account, holiday, vacation and sick time, and employee assistance program.

GO2 Partners is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity and expression, disability and protected veteran status, age, or any other characteristic protected by law.

We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. Please contact us if you require reasonable accommodation in responding to this job announcement, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process.

GO2 Partners participates in E-Verify.

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Fort Scott, KS 66701: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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