Job description
CUSTOMER SERVICE REPRESENTATIVE
About Hodges Badge Company:
Custom Awards| Custom Award Ribbons | Stock Award Ribbons | Custom Award Medals| Recognition Awards| Hodges Badge Company
Hodges Badge Company is the number one custom manufacturer of quality custom award ribbons, stock award ribbons, custom rosette award ribbons, stock rosette award ribbons, badge ribbons, ribbons on a roll, custom medals, custom trophies, plaques, presentation silver awards, sashes and buttons in the United States. We are truly Your FIRST PLACE for AWARDS ®. Our company has been family owned and operated since 1920, offering knowledgeable, friendly service and high quality, competitively priced awards. Your satisfaction is guaranteed.
Description: Being the primary point of contact between customers and manufacturing team. Processing customer orders promptly and accurately. Preparing all documents using clear, concise instructions to minimize errors in all departments. Prioritizing, organizing, and balancing a continuously shifting workload. Functioning as part of a team whose goal is to obtain, process, produce, and ship a perfect product within deadlines requested by our customers.
If you would like to learn more about the position before applying, please call to schedule a time to come see our facility and learn more.
Job Type: Full-time; Onsite in Washington, MO
Schedule: 8:00am - 4:30pm Monday - Friday; Overtime as required
Starting Pay: $16.50/hour with pay increase at 6 and 12 months following favorable evaluations
Experience/General requirements:
- A minimum of two years customer service or call center experience
- Excellent spelling plus exceptional verbal and written communication skills
- Computer skills including Microsoft Word and Excel, internet and email
- Highly organized and detail oriented
- Outgoing and team oriented
Hodges Badge Company is privileged to offer its employees:
- Family owned and owner on premises
- Temperature regulated – air conditioned
- Time and a half pay for over 8 hours worked in a single day
- Time and a half pay for over 40 hours worked in a week
- Team environment
- $100 charitable contributions to be designated to each employee’s 501(c)(3) choice of charity each year
- Hygienic and organized workspace
- Environmentally friendly – solar panels
- 2021 United Way pilot company
- Employee recognition perks
- $200 employee referral bonus
- Enjoyable events planned by employees for employees
- Safety committee
- Employee discount on company products
- 1-hour lunch break (30-minutes company paid)
- Medical, Dental, and Vision plans available the first of the month following 30 days
- Life insurance, short term disability, long term disability, AD&D available the first of the month following 30 days
- 401K plan with 50% match up to 3%
- Can accrue up to 3 weeks (120 hours) PTO per year
- PTO accrual begins immediately upon hire
- Earnings bonuses
- Up to 10 paid holidays eligible immediately
- Annual performance reviews with contingent pay increases
- Employee assistance programs
- Bereavement leave
- Paid military leave
- Paid Jury Duty
- Paid weekly - direct deposit
Hodges Badge Company is an Equal Opportunity Employer
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