As a Customer Service Representative at WPS, you will use your abilities, experience, and cheerful outlook to deliver exceptional service to our customers. You will be responsible for providing customer service for our internal and external customers, assisting with orders, account questions, billing, order entry, shipment tracking and order cancellations.

Essential Responsibilities:

• Receives, processes, and verifies the accuracy of orders from customers utilizing the CRM/mainframe systems
• Provides timely and accurate information to incoming customer order status and product knowledge requests
• Processes customer orders/changes/returns according to established department policies and procedures
• Provides timely feedback to the company regarding service failures or customer concerns and emails
• Provides A+ Customer Service to all WPS customer service calls

Positions Requirements:

• 3+ years of Customer Service phone experience
• Bachelor’s degree preferred
• Excellent phone skills. Speaks clearly, slowly and is a good listener
• Highly organized with a strong diligence and attention to detail
• Excellent interpersonal and communication abilities
• Ability to work quickly with thoroughness and efficiency
• Ability to multitask and prioritize effectively
• Ability to adapt and respond to the unique needs of different customers
• Skilled in Microsoft Office, specifically Word and Outlook
• Bilingual a plus, but not required

Physical Requirements:

(The physical demands described here are representative of those requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The employee may regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include Close vision and Distance vision.
• The auditory/hearing abilities required by the job include the ability to hear others using a phone or online conferencing system.
• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is regularly required to walk and sit for prolonged periods.
• This individual must be a responsible person and regular attendance is required.

Hours: This is a non-exempt position from Monday through Friday. Work hours begin and end between 7:30am and 4:00pm with a half-hour break for lunch and two rest breaks. This full-time position requires eight hours of work per day and occasional paid overtime may be necessary per business needs.

Travel:

0% Travel is required for this position.

WPS IS AN EQUAL OPPORTUNITY EMPLOYER AA M/F/V/D.

We proudly hire U.S. Military Veterans, and those qualified are encouraged to apply.

Equal Employment Opportunity is The Law. | Pay Transparency Nondiscrimination Provision

At this time, WPS is unable to provide visa sponsorship.