Job description

Job Title: Customer Service Representative
Department: Sales
Reports to: Manager
JOB SUMMARY
A Customer Service Representative actively engages with customers, consultants through phone, email, and chat. They’re skilled in proactively finding solutions, conflict resolution, and turning negative incidents into positive experiences.

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ESSENTIAL DUTIES & RESPONSIBILITIES*

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Effectively communicate, resolve, and follow up with Customers and Consultants through phone, email, chat
• Properly handle, update, and process customer data and orders
• Keep accurate and specific data regarding customer issues
• Perform related duties as assigned by supervision

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SKILLS*

• Attention to Detail
• Communication
• Communication Escalation
• Conflict Management
• Customer Evaluation
• Customer Service Skills
• Emotional Intelligence
• Integrity
• Marketing
• Negotiation

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Schedules*
This is an in-office position that follows traditional business hours of Monday through Friday, approximately 8:30 am to 5:00 pm. Occasional overtime outside of these hours may be required
REQUIREMENTS

• High school diploma/GED required
• 2-5 years of customer service phone center experience required
• Competent with basic computer skills including typing and data entry
• Strong level of professionalism

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Working Conditions & Physical Requirements*

• Typical of an office environment including sitting at a workstation for entire shift
• Extensive typing and computer use for entire shift
• Occasional lifting of 25 – 50lbs
• Standing and moving around on a semi-frequent basis for an entire shift

Job Type: Full-time

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