Job description

We are a business development and consulting firm looking for a Customer Service Representative. We are searching for an out-of-the-box thinker and master communicator that will be able to contribute to the growth of our client through direct-to-consumer customer service strategies. We specialize in business mentorship and are passionate about finding, developing, and supporting each of our trusted employees. We work closely in a collaborative environment that embraces challenges, hard work, and lives to go above and beyond while we create forward-thinking customer service and business development strategies.

Customer Service Representative Responsibilities:

• Build relationships by providing exceptional customer service and increasing brand exposure through informative conversations

• Have a thorough understanding of all products and services offered to be able to create targeted recommendations based on the customer’s wants and needs

• Ensure brand loyalty by handling consumer complaints or issues with poise and professionalism and be able to deliver timely solutions

• Work amongst other Brand Managers to develop brand awareness strategies focused on the services the client offers, the quality of those services, and their reputation

• Provide ongoing feedback by working directly with the customer service and sales department to receive real-time feedback as to what customers are looking for

Qualifications and Skill Sets Preferred:

• At least 1-2 years of experience in a client-facing role, account management, or customer service type position (this is preferred, but not required)

• Undeniable work ethic with a track record of proven high performance

• Must be a proven relationship builder with exceptional social skills and the ability to positively influence groups of people

• The kind of person who responds and follows through by responding to emails, calls, inquiries, and requests immediately

• Willing to become an expert in marketing industry trends, best business development practices, and creating seamless brand experiences

Job Type: Full-time

Pay: $600.00 - $1,200.00 per week

Benefits:

• Employee assistance program
• Paid training

Schedule:

• Day shift

Work Location: On the road

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