Job description

Job Description:

• The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers and Owens Corning.
• This position engages and collaborates with external customers and internal partners to make Owens Corning the supplier of choice.
• This role delivers consistent service to our customers, takes proactive actions to meet customer needs, and leverages relationships to obtain outside-in market insights.

Responsibilities include: answering customer calls and emails, order management, and issue resolution.

• The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market trends and behaviors.
• This role is part of Customer Operations within the Supply Chain Team.
• Provides service to individuals in a face-to-face setting that may include greeting visitors, providing directions, fielding complaints, answering questions, and/or providing information about an organization or service. May include some telephone and/or mail (including electronic) interaction.
• May work as part of a team or as an individual.
• May require use of office automation to enable and report on the outcomes. This is not applicable to Contact Center positions.

Job Types: Full-time, Contract

Salary: $17.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Toledo, OH 43659: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)
• Building material: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: One location

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