Job description

Silgan Dispensing Systems is a growing global company with operations in over 10 countries where we develop dispensing solutions for iconic brands in industries like fragrance, healthcare, home/garden, cosmetics, and so much more. The dispensers we manufacture can be found on some of your favorite products. When you spray your kitchen counter, wash your hair, or put on your favorite cologne, there’s a good chance you’re using a dispensing product we make! We create innovative solutions for our customers and their consumers with strong aesthetic and technical performance with a focus on sustainability.

At Silgan Dispensing, you can expect an open and inclusive workplace with team members who are committed to our values: We are customer-oriented, innovative, driven to excel and sustainably focused and we work with each other as One Team creating safe and inclusive work environments where open dialogue is welcomed and valued.

Benefits:

• Competitive 401k matching

• Health, dental, short term disability and life insurance

• Optional suite of additional benefits at reduced prices

• Flexible work options

• Cash incentive bonus program for qualifying positions

• Paid vacation and holidays (22 days for new employees)

• Employee Assistance Program

• Identity Theft Protection

Primary Responsibilities:

• Accurately enter and maintain sales orders, order amendments, and cross reference information using SAP/Syspro software in an ISO 9000 environment.

• Communicate to customers and internal personnel in a timely, clear, efficient and appropriate method regarding all aspects of sales demand including delivery status, production schedules, lead times, revisions, delivery requirements, shipments, and OTIF calculations.

• Provide appropriate information to facilitate quotations for sales inquiries for both potential and existing customers.

• Assist new product development & sales with communication to customer regarding changes/planning and missing info as necessary.

• Develop forecasts with customers, sales, and planning to ensure good customer service and maximize production capacities.

• Maintain Forecast systematically as per customers Contract & SLA.

• Monitor pricing in SAP/Syspro system to match customer PO, report discrepancy & request updates as necessary, maintain orders updated with most current pricing published.

• Work with NPD and Sales to ensure invoicing of customer for tooling charges

• Engage with internal stakeholders such as Material Planners, Logistics, Manufacturing, Commercial, Marketing, Quality, Billing and Finance to support customer requests.

• Enter material returns related to customers approved quality rejection. Participate in trainings, development of root cause, corrective/preventative actions as required to eliminate future occurrences.

• Ensure high delivery service level to external and internal customers by proactively monitoring open orders and communicating delays. Where needed, follow up with internal stakeholders to achieve customer needs

• Ensure high level of responsiveness to internal and external customers to meet KPI targets set by the department

• Support creation and maintenance of standard operating procedures (SOPs) for customer services

• Work to achieve maximum efficiency in a team environment and support peers when needed.

• Coordinate closely with the Shipping team to execute on time shipment of customer orders.

• Assist Shipping with customer portals used for data entry and order processing.

• Perform other related functions as assigned

Education/Experience:

• Bachelor’s Degree, or one to three years related work experience and/or training

• Experience working with ERP systems (SAP, Oracle, Syspro, etc.).

• Good level of PC expertise – Microsoft Office (Excel/Word/PowerPoint)

• Must be detail oriented and organized to ensure accurate order entry and customer communications

• Must have excellent communication skills, verbal and written.

• Excellent Planning & Organizing Skills.

• Customer Oriented.

• Previous work experience with direct customers is preferred.

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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