Job description

WE INVEST IN YOU – At Streamline Services, we hire winning attitudes and train for success! Streamline Services is a growing, full-service residential plumbing, electrical, and HVAC company located in Raleigh, North Carolina. Locally-owned and operated, and BBB accredited with an A+ rating, we are seeking the next voice of our team. Our team provides homeowners in central North Carolina with 5-star residential services and quality products, all delivered through a proven, customer-focused service system. With thousands of positive online reviews, Streamline Services has enjoyed double-digit growth for the past 5 years and continues to be engaged in exciting and aggressive growth plans. Our culture is built on working hard as a team, and when we win, we take time to celebrate and give back to the community, and our employees.

Paid Holidays; Paid Vacation; Paid Birthday off

Medical and Dental insurance 100% paid for the employee by Streamline Services

Vision Insurance offered

Supplemental insurance offered 401k with company match at 3% (eligible at 1 year)

Paid training, on-going instruction and coaching

Employee appreciation activities and events

Hourly and extra incentive programs PTO and Insurance benefits start after only 90 days.

THE OPPORTUNITY:
Join our team of optimizers! Start your career path with Streamline Services, where you will be empowered to directly impact the Company’s success from day one and every day thereafter. Taking pride in delivering 5-star customer service will always be recognized and rewarded. This is definitely not your average call center and that’s just the way we like it! Our goal as a department is to work hard, play hard and “book the call” to win every day!

THE RESPONSIBILITIES:
Provide 5-star customer service every day. After all, without helping people we do not exist

Accurately enter client information and to convert incoming calls into booked opportunities

Take pride in the quality of work you create

Communicate with our clients via electronic formats, live chat, portals, and email

Manage clients satisfaction, with happy calls, cards and responding to reviews

Be apart of a team where you are empowered to share ideas to improve processes and the customer experience

Take ownership of each clients satisfaction from start to finish

Have a great attitude and be willing to learn and grow every day

We are a Company with a strong growth plan, and you’ll have the opportunity to go as far as your winning attitude and hard work can take you!

THE QUALIFICATIONS:
Strong verbal and written communication skills

Proficient typist and easily adapt to new software applications

Great attention to detail and accuracy

Self-motivated individual who enjoys winning as a team

Optimistic, enthusiastic, and people-centric focus

Great problem-solving skills and ability to collaborate At Streamline Services, you’ll be working with a great group of individuals who take pride in, “making our customers smile.” If you are ambitious and want to be a part of a company culture that is truly amazing, then we’d like to meet you.

Learn more about us if you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Streamline Services by visiting smileteamnow.com. When you're ready, please follow the directions to apply for this position.

Equal Opportunity Employer

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