Job description

December 2022
Job Summary: This position is to serve as the primary contact for the public for all shelter
operations. This includes processing adoptions and redemptions as well as providing animal
education and outreach.

Duties & Responsibilities:

• Provide an accurate inventory of animals within the shelter before each business day
• Check the general voicemail and adopt email daily
• Answer phones before and during open hours
• Responsible for the entire adoption process including but not limited to; reviewing

adoption applications, communicating with potential adopters, arranging visitations and
filling out paperwork

• Provide counseling and education for the public including general care information, any

known history on APS animals, information on acclimating an animal to a new home,
training advice, potential health and behavior issues, and responsible pet ownership.

• Assist the public with redeeming their pet from the shelter, including arranging viewing

of the stray animals and discussing redemption paperwork and fees.

• Complete data entry and updates into Chameleon software for accurate inventory and

statistics

• Record, organize and file impoundment, application, medical and contract paperwork.
• Collect and record money for both County and APS transactions.
• Provide assistance for Durham residents needing help with their animals. This includes

spay/neuter, medical care, financial assistance and other APS resources as needed.

• Coordinate with other departments and management to accomplish APS goals.
• Ability to work every Saturday

Qualifications & Skills:

• Excellent written and verbal communication skills
• Exceptional and compassionate customer service
• Knowledge of positive training techniques
• Knowledge of common medical and behavioral issues for animals
• Knowledge of shelter standards of care
• Proficient in Microsoft Office and Chameleon software
• Ability to remain calm in often highly emotional and stressful situations involving the

Public
Education & Experience

• High School Diploma
• Previous customer service as well as animal shelter experience highly desired
• Bilingual preferred

How to Apply – email your resume and cover letter to employment@apsofdurham.org with the
subject line: Last Name Customer Service Representative. No phone calls please.

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.