Job description
Position Title – Customer Service Representative
Address – Pittsburgh, PA 15238
Pay – $17/hr
Hours – Monday to Friday (7 AM - 3:30 PM or 8 AM - 4:30 PM 40 hours)
Contract Type – Contract to possible hire
Vaccine Requirement – Yes
Responsibilities:
- The Customer Service Representative will identify and process different types of documents, routing them to the correct area for processing
- The Customer Service Representative will process returned mail and update member addresses
- The Customer Service Representative meets monthly established quality and productivity goals on a consistent basis
- The Customer Service Representative follows work instructions regarding enrollment tasks
- The Customer Service Representative will route documents to the correct department, process return mail, and call the member for address verification
Required Skills & Education:
- Basic skills in MS Excel, MS Word and Outlook
- At least 1 years of overall related experience with customer service/member outreach
- Confident in decision making ability within strict timelines
- Exceptional prioritization and attention to detail
- Acts with integrity and uses sound judgment in dealing with confidential information
#INDTMS
Job Types: Full-time, Contract
Pay: $17.00 per hour
Shift:
- 8 hour shift
- Morning shift
Weekly day range:
- Monday to Friday
Application Question(s):
- Do you have knowledge about medicare/medicaid services?
- Has own transportation?
- What is your active email?
Education:
- High school or equivalent (Preferred)
Experience:
- customer service: 1 year (Preferred)
- member outreach: 1 year (Preferred)
Work Location: One location
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