Job description
Position Information
Present Position Number
H0089W
Role Code Title
Admin & Office Specialist II
Position Title
Customer Service Representative
Unit Mission Statement
The University Registrar’s Office exists to support the education of students at William & Mary, to protect the integrity of William & Mary degree, to uphold and assure consistent application of the academic rules and regulations, as set forth by the faculty and the Commonwealth of Virginia. Essential responsibilities are to maintain accurate records, to allow access to student records in compliance with the federal Family Educational Rights and Privacy Act of 1974 (FERPA), and to support the academic program of the University by gathering, maintaining and distributing information. Inherent in the effectiveness of this office is a commitment to objectivity and equity, with the understanding that there is an obligation to communicate information accurately and effectively.
Position Summary
This position provides a wide variety of enrollment services, analysis, and student records processing in a caring, timely, and accurate manner. It responds to complex inquiries regarding office, federal, state, and university policy and procedures. This position interfaces with students, parents, faculty, staff, outside agencies and the general public, as well as providing data processing and student record maintenance service. This part-time position includes some front-desk work.
Required Qualifications
- High school diploma or equivalent.
- Effectively interact/communicate with a diverse population in an effort to promote exceptional customer service.
- Must be able to work in a detail-oriented, multi-tasking front office environment.
- Strong organizational/time management skills.
- Ability to meet deadlines, make independent decisions utilizing complex guidelines.
- Strong data and records management skills.
- Demonstrate general office skills and proficiency with PC systems and software to include word processing, spreadsheets, and database management.
Preferred Qualifications
Experience with higher education preferred.
Advertised Pay Range
$15.50 - $17/hr
Department
3S1000 Registrars Office
Location
William & Mary
Is the position remote work eligible?
Not eligible
Remote Work Disclaimer
Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor’s ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility.
University Salary Range
U03
Job Open Date
12/09/2022
Review Begin Date
01/04/2023
Job Close Date
01/03/2023
Open Until Filled
No
Employment Category
Hourly
FLSA
Non-Exempt
Position Term
12 Month - Continuing
Special Application Instructions
Conditions of Employment
- Overtime and weekend work are rare and tend to be linked with major university initiatives such as commencement, registration and orientation.
- This is a part time (hourly) position limited to an average of 29/hrs per week. All hourly employees are subject to the limitations of the Virginia Manpower Control Program and total hours worked may not exceed, on average, 29 hours per week, over the course of a twelve month period beginning May 1 each year.
- This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act. This position may be subject to overtime during high peak times, etc. as directed and approved by the supervisor.
EEO Statement
William & Mary values diversity and invites applications from underrepresented groups who will enrich the research, teaching and service missions of the university. The university is an Equal Opportunity/Affirmative Action employer and encourages applications from women, minorities, protected veterans, and individuals with disabilities.
Background Check Statement
William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check.
Benefits Summary Statement
Hourly Positions: Our hourly employees enjoy many university benefits such as, participation in a supplemental savings plan for retirement, professional development, and wellness benefits. All employees have access to fitness facilities on campus. Staff members also have access to the university libraries, and much more. In addition, after completing a year of continuous hourly service and working at least 1,000 hours during the previous 12 months, hourly employees are eligible for holiday pay,
PTO
and educational assistance. To learn more, go to:
https://www.wm.edu/offices/hr/currentemployees/benefits/index.php
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