Customer Service Representative - Call Center - Cleveland
Full Time
Cleveland, OH 44125
Posted
Job description
Premier ProduceOne is a leader in Food Service Distribution for Ohio and beyond. We provide our customers with fresh, quality produce, unique specialty items and unmatched service. Using exemplary customer service skills, we expect team members to exhibit a genuine desire to meet the needs of our customers. The Ideal CSR candidate will practice professional personal and telephone etiquette in a warehouse office. This position will primarily support our Sales Department as a liaison between multiple departments to ensure thorough and quality service is provided to our customers Other general office duties may be assigned.
Learn more about us: https://www.premierproduceone.com/about-us
Our CSR staff reports to our Customer Support Manager
Starting pay $17 per hour
Second shift, Monday through Friday 12:30pm – 9pm
Occasional overtime and weekend hours may be required.
MINIMUM REQUIREMENTS:
Proficiency in Microsoft Word, Excel, and Outlook managing multiple deadlines and timely reporting
Excellent time management will be necessary for your success as multiple tasks must be completed in a frequently re-directed work environment
Ability to work in a fast-paced environment is important as customers’ needs and communication are key in this role
High school diploma / GED
Reliable transportation (this is NOT a work from home position)
Experience with Microsoft Office Suite
Administration / customer service experience preferred
Included below are examples of work to be performed:
- Answering customer calls
- Entering orders / credits
- Maintain accurate client information
- Keep customers informed on product availability
- Review deliveries to ensure routes stay on schedule
- Communicate with drivers to provide special delivery instructions/updates
- Relay information between departments
- Learn products and ERP system for assistance with processing orders
FULL TIME BENEFITS:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Ancillary benefit options
- Company paid Basic Life and ST Disability
- 401k with company match
- Paid Holidays
- Paid Time Off (Vacation and Personal)
Premier ProduceOne is an equal opportunity employer
We are a federal contractor & comply with E-Verify
Drug screen and background checks performed on all candidates
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