If you love talking to your customers, we’ve got the job for you.

What's The Short Version?
The Customer Service Representative (CSR) is energetic, reliable, and highly motivated individual with a commitment to excellent customer service. The successful CSR will provide world class customer service for all internal and external customers utilizing excellent in-depth knowledge of company products, processes, programs, and technology.

What Will You Be Doing?

• Take inbound calls while maintaining a high level of professionalism and working to establish a positive rapport with every customer.
• Use computer system applications to accurately process transactions and maintain customer data.
• Educate customers on products and services via phone, email, and chat communications.
• Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution.
• Build and maintain positive relationships with internal customers and team members.
• Stay informed on all communications and training to ensure accurate protocols are followed.
• Participate in other related duties and projects as assigned by the supervisor or manager.

What Are We Looking For?

• Maintain knowledge of relevant company products, processes, programs, and technology.
• Strong verbal and written communication skills.
• Ability to multi-task and be detail oriented.
• Excellent attitude and attendance/punctuality.
• Results orientated with a strong sense of accountability and urgency.
• Ability to meet accuracy and productivity expectations.
• Displays strong organizational and time-management skills.
• Demonstrates the ability to consistently work well in a team environment.
• Customer service experience required
• Must have basic math and computer skills.

What’s On Offer?
Pay: WA, NJ $18.75-$22.85 hourly; MN, NV, TX, VA $17.25-$21.02; AZ, ID, FL MT, OH, TN $16.13-$19.65 – depending on experience.

Bonus: You’ll be eligible for an annual discretionary bonus up to $2,000.

Paid Time Off: You’ll accrue paid time off (PTO) on a bi-weekly basis based on hours worked, up to a maximum of 112 hours per year to start. Employees also receive 7 paid holidays and 1 paid family day off.

Other Benefits:

• Comprehensive medical, dental, and vision benefits
• 401(k) plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance

Who is SanMar?
SanMar is more than just a t-shirt company.

We see t-shirts as a blank canvas that can be used to unite a team, tell a story or show your love for your favorite local haunt. We create meaningful connections that elevate lives through the apparel we provide.

As the industry leader in promotional apparel, we live by a refreshingly simple philosophy: Be Nice and Tell the Truth. This has been how we’ve done business since Marty Lott founded the company in 1971. Today we work with awesome apparel manufacturers from around the world, we’ve grown to more than 5,000 employees and we still work with those same simple principles in mind.

You can see our values take shape in A Canvas for Good, our platform for positive action and citizenship. We are dedicated to being good stewards of the world we share, to lifting up the communities where we work and to respecting our employees. Our IDEA Council guides company-wide diversity efforts, and our annual Sustainability Report shows our progress toward our goals of doing business responsibly.


Why Work at SanMar?
Our people are at the heart of everything we do. They bring their talent, passion and dedication to work with them every day. Their hard work inspires us and gives us purpose. We love working here together.

Whether you work in our headquarters, from your home or in one of our distribution centers across North America, we believe that investing in you is just the right thing to do. Our comprehensive benefits package is designed to support your health, safety and career growth.

SanMar works with brands you already know, like Nike, The North Face and Brooks Brothers, as well as providing industry-leading private label apparel and accessories. Our people come to work excited to do their part, providing clothing that helps people feel that they’re a part of something special.
Here’s your chance to be a part of this story. If you’re ready to work in a place where your participation matters and your growth is a priority, we’re ready for you.


SanMar is an Equal Opportunity Employer
Whoever you are, wherever you’re from, whoever you love or follow in faith, whatever your disability or superpower status, whichever ethnicity or gender you identify with, you are welcome at SanMar.

SanMar participates in E-Verify.