Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 60+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at our NDX Dynamic Dental Solutions Dental lab in Jacksonville, FL for a Full Time Customer Service Representative.

The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Answer phones in a timely manner.
• Ensure highest level of Process Quality & Service Excellence
• Promptly relay issues and concerns to appropriate area.
• Schedule pickups and deliveries as needed.
• Relay delivery date changes to customers.
• Address and resolve customer inquiries to completion.
• Schedule material fulfilments (i.e. Prescriptions, boxes, shipping labels, etc.).
• Schedule Payments utilizing NDX practice management software.
• Process outgoing follow-up calls in a timely manner.
• Troubleshoot basic technical issues, including outbound calls to customers on time, shade, impressions, and missing items or information.
• Be courteous and treat external as well as internal customers with respect.
• Organize work are for highest function and efficiency.
• Outbound Calls to support customers and marketing initiatives.
• All other duties as assigned.

Skills and Abilities Required:

• Must be able to read, write, speak and understand English.
• Must have computer skills including typing and familiarity with Microsoft Office products.
• Verbally communicate via telephone – maintaining a positive demeanor.
• Verbally communicate with all levels of staff – maintaining a positive attitude.
• Takes initiative
• Excellent listening skills
• Detail-oriented – ability to multitask and maintain accuracy.

Minimum Education and Experience Required:

• Required: High school diploma or GED equivalent
• Required: Minimum 12 months experience in a Customer Service role or in a dental environment.

Hazardous Materials or Equipment Used:

• All office equipment

Physical Requirements:

• Perform tasks at multiple workstations – standing and sitting for extended periods of time.
• Some lifting between 5 to 20 lbs. may be required.

Experience

• 1 year(s): Minimum 12 months experience in a Customer Service role or in a dental environment.

Education

• High School or Equivalent or better

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest

• Team Player: Works well as a member of a group

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter: Inspired to perform without outside help