Job description
We are looking for a Customer Service Representative to join our team. In this role, you will serve as the single point of ownership for dealership product issues, ensuring their concerns are resolved in a timely and accurate manner to assure customer satisfaction.
- Handle incoming calls and emails from internal and external customers
- Assist our customers by gathering information and learning about their needs and expectations
- Resolve customer issues and help with further research when additional troubleshooting is needed
- Continuous education in professional development and product training
- Previous customer service experience preferred
- Strong written and verbal communication skills
- Ability to think critically, analytically, and problem solve
- Ability to work in a team environment
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