University Staff

Description

University of Colorado | CU Denver | CU Anschutz Medical Campus

Bursar Office

Customer Service Specialist

Position #2694 – Requisition #27466

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

This position is eligible for a hybrid of remote and on-campus working. The work schedule will be based around core working hours in Colorado Mountain Time.

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement, and exemptions can be found at:

Exemptions vary by campus location/department.

Campus/Unit-Specific Exemptions:

• Anschutz Campus – Accommodations may be granted for medical or religious reasons.
• Denver Campus - Exemptions are allowed for medical, religious, or personal reasons.
• Consolidated/Central Services Administration – Accommodations may be granted for medical or religious reasons.

The University of Colorado Denver l Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

About the University of Colorado Denver

The University of Colorado Denver is the state’s premier public urban research university and equity-serving institution. Globally connected and locally invested, CU Denver partners with future-focused learners and communities to design accessible, relevant, transformative educational experiences for every stage of life and career. Across eight schools and colleges in the heart of downtown Denver, our leading faculty inspires and works alongside students to solve complex challenges through boundary-breaking innovation and impactful research and creative work. As part of the state’s largest university system, CU Denver is a major contributor to the Colorado economy, with 2,000 employees and annual economic impact of more than $800 million. For more information, visit www.ucdenver.edu

The Bursar Office has an opening for a full-time University Staff (unclassified) Customer Service Specialist position.

Jobs in this career family provide the accounting and financial activities for the University. Functions include general accounting, budget, financial analysis and audit, tax and reporting, accounts payable and receivables, government cost reimbursement, contract administration, cashiering, cash management/ banking, investments, treasury and travel audit.

Professionals at the intermediate level are responsible for exercising discretion, analytical skill, personal accountability and responsibility in a wide range of areas including academic, administrative, managerial and student services functions. Work involves creating, integrating, applying and sharing knowledge directly related to a professional field. At the intermediate level, duties may be more limited in scope and are performed with guidance and direction from other professionals.

Job Summary:

The Bursar's Office of CU Denver | Anschutz supports the academic and administrative mission of the institution and is responsible for ensuring the effective and accurate administration of all student accounts receivable and student payments, to include billing, collections, 3rd party sponsor billing, accounting of tuition, student fees, and various auxiliary charges. The Bursar's office is also responsible for processing departmental cash receipts and oversight of all federal and institutional loans, including related reporting and collection activities.

Examples of Work Performed:

The position requires extensive customer service experience, preferably in higher education and is responsible for, but limited to the following:

• Analyzes cash receipts and disbursement forms for proper coding, approvals, and completeness prior to entering CU-SIS Cashiering module. Explain tuition and fee charges and calculations, rules, regulations, and campus policies. Resolve problems related to student bills. Explain campus petty cash reimbursement policies, general student information and campus rules and regulations. Reviews student accounts and prepare documents.
• Research problems and provides guidance to Cashier Manager for resolution. Analyze processing errors presented by bursar accounting team to track and resolve errors identified in the general ledger.
• Opens and closes cashiering office, including but not limited to, performing open/close functions required in CU-SIS, verifying cash vault and cashier drawer amounts, preparing daily bank deposits, and generating daily cashiering reports for reconciliation. Determine completeness and accuracy of daily business documentation when compared to dollars transmitted to PeopleSoft.
• Enforce established and adhere to University cash handling safety precautions, protect identities by handling credit card and social security numbers according to guidelines. This position must understand the accounting methods used in CU-SIS, and PeopleSoft Financial system to monitor data passing through all the student and accounting systems.
• Gather daily transaction and deposit documentation, to include scanning and indexing of daily cashier batch documentation into OnBase. Determines that all student, corporate and department payments in our CU-SIS Cashiering module balance out to our total funds sent to our bank account. Research the previous day transactions in order to find the error.
• Onboard, train and support student employees (work studies) as needed including developing schedules, ensuring time is entered correctly, posting job openings and providing evaluations each term.
• Front line customer service contact for the Bursar Office
  • Assist with the bursar@ucdenver.edu email account
  • Assist with the facstaff@ucdenver.edu email account
  • Assist with answering the main bursar’s office phone line 303.315.1800
• Interporate, enforce, and process all applications for the university tuition assistance benefit (TAB) program for Denver and AMC campuses every semester. Application of university policy APS #5024.
• Exercise discretion in processing bursar charge petition requests received to dispute various fees on the student account. Serve as back up for the customer service manager in this process as needed.
• Other duties as assigned by the Bursar to support Bursar's Office needs

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Salary and Benefits:

• The salary range (or hiring range) for this position has been established at $44,325 – $56,381
• The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.
• The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.
• This position is not eligible for overtime compensation.
• Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.
• Here is a link to an overview of the benefits package
• Here is a link to a Total Compensation Calculator

Diversity and Equity:

• The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu
• The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.
• The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Qualifications

Minimum Qualifications:

• A bachelor’s degree in business administration, business, finance, accounting, or a directly related field from an accredited institution.
  • Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.
• At least one (1) year of customer service and cash handling experience
• Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications

• Background in higher education preferably in the office of the bursar or student account area.
• Knowledge of the CU System, business practices, dates and deadlines, best business practices.
• PeopleSoft Finance and/or Campus Solution (CU-SIS) system experience
• Experience developing onboarding materials for all new employees

Competencies:

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Analytical and problem-solving skills
• Outstanding customer service and listening skills.
• Ability to handle sensitive/secure information and data
• Solid foundation in MS Office software.
• Demonstrated commitment and leadership ability to advance diversity and inclusion.
• Demonstrated attention to detail in working large sets of data, technical setups, and communications.

Conditions of Employment:

• The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement, and exemptions can be found at:

Special Instructions to Applicants : Required Application Materials: To apply, please visit: Application Materials Required : Cover Letter, Resume/CV, List of References Application Materials Instructions : Application Deadline: Applications are accepted electronically ONLY at www.cu.edu/cu-careers. Applications will be accepted until finalists are identified, but preference will be given to complete applications received by October 4, 2022. Those who do not apply by this date may or may not be considered.

Job Category : Finance and Accounting

Primary Location : Denver

Department : U0001 - DENVER & ANSCHUTZ MED CAMPUS - Bursar Office

Schedule : Full-time

Posting Date : Sep 16, 2022

Unposting Date : Ongoing

Posting Contact Name : Sara Kenney

Posting Contact Email : sara.kenney@ucdenver.edu

Position Number : 00002694