We are looking for an outgoing, friendly, customer service driven individual to fill an open Customer Service Specialist (a.k.a. Dispatcher) position at our Dispatch Center located just northeast of Plainview. Schedule is Tuesday-Friday 1:00pm-7:00pm and most Saturdays 7:30am-4:00pm (32 hours per week).

This full-time position has a great benefit package including generous Paid Time Off (PTO) which can occasionally be used on a Saturday, as well as health insurance (with an Agency-funded Health Reimbursement Arrangement (HRA)) and a 403(b) Retirement Plan with a generous Agency match after 12 months of employment.

In a team atmosphere, Dispatchers communicate with customers; schedule, dispatch and communicate with bus operators to help people of all ages and abilities get safely to places in and around their communities such as school, work or clinic; and complete documentation and other administrative responsibilities. Ideal candidate will have previous customer service skills, attention to detail, and the ability to multitask in a fast-paced call center. (Full Position Description will be shared with applicants selected for in-person interviews; to request full description, call 507-316-0610.)

Hiawathaland Transportation is administered by Three Rivers Community Action, Inc., a non-profit agency providing economic opportunities that strengthen individuals, families and communities in southeastern Minnesota.

Job offers are contingent on a reference check and a criminal background check.

Qualifications:

• Demonstrated ability to:
  • Proficiently use a computer
  • Accurately type at least 40 wpm
  • Answer multi-line phone system
• Exceptional, courteous and effective communication skills with a commitment to outstanding customer service
• Ability to read and navigate a map
• Ability to read, write and speak the English language
• Ability to multi-task and thrive in a disruptive, high-stress and fast-paced environment
• Ability to maintain strict confidentiality

Online application preferred: www.threeriverscap.org/about/jobs. However, a paper application form may be requested by calling 507-316-0610.

Three Rivers is an Equal Employment Opportunity / Affirmative Action Employer