Job description

This is an in-office position located at our Midtown Campus in Phoenix, AZ.

Under the direction of the Manager, Storage Computer Support Specialist are responsible for providing support, via phone queues and live chats to U-Haul Affiliates and end users of the computer-based systems which comprise the Web Self Storage Application. The ideal candidate must be extremely customer-focused, technically savvy, analytical, and data-oriented, composed under pressure, and able to creatively problem-solve issues while maintaining positive communication at all times.

Responsibilities:

• Provide support to U-Haul affiliates and end users regarding questions and/or problems concerning the WebSelfStorage application.
• Have a comprehensive understanding of the WebSelfStorage application and know how to identify when WebSelfStorage is/is not functioning correctly.
• Educate U-Haul affiliates concerning the WebSelfStorage application.
• Develop an understanding of affiliates, their business model, and their workflows.
• Focus on the client’s experience with the Web Self Storage Application.
• Responsible for various special duties as assigned as well as basic functions of telephone and chat support.
• Responsible for troubleshooting and resolution with full documentation and escalation as applicable.
• Maintain detailed and up-to-date notes on all affiliate tickets
• Remain even-tempered and diffuse difficult situations with upset customers.
• Ability to sit or stand at a personal computer for up to 8 hours a day, typing and reading.

Requirements:

• At least 1 to 2 years of technical support or call center experience related to area of assignment; OR any satisfactory equivalent combination of education, training and/or experience relevant to the position preferred.
• Experience in customer service and have a positive attitude toward helping business affiliates.
• Willing to learn Web Self Storage program.

• Ability to multi-task in a high-speed environment.
• Excellent verbal and written communication skills.
• Appropriate professionalism and demeanor, including phone and chat etiquette.
• Ability to type quickly and articulate information clearly.
• Typing speed minimum of 30 wpm.
• Ability to follow instructions.
• Basic understanding of computer software and an ability to troubleshoot problems.
• Mental requirements include, but are not limited to, the ability to concentrate, take initiative, cope with stress, adapt to and stay alert in a business environment, and to use independent judgment to accomplish results.
• Flexibility to work multiple shifts including weekends and holidays.

Hours of Operation:

• Monday - Friday (6:00AM - 5:00PM)
• Saturday (7:00AM - 3:00PM)
• Sunday (6:00AM - 1:00PM)
• Candidates must be flexible with their availability to work within these hours

U-Haul offers Computer Support Specialists:

• Full Medical coverage
• Prescription plans
• Dental & Vision Plans
• New indoor fitness gym
• Gym Reimbursement Program
• Registered Dietitian Program
• Weight Watchers
• Onsite medical clinic for you and your family
• Career stability
• Opportunities for advancement
• Much more

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• On call
• Weekend availability

Application Question(s):

• This is not a Remote position, Our Corporate Office is Location: 2727 N Central Ave, Phoenix, Arizona 85004.

Experience:

• Customer service: 1 year (Required)
• Customer support: 1 year (Required)
• 30 WPM: 1 year (Required)
• Available weekends: 1 year (Required)

Work Location: One location

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