Job description
Imagine...working for a company that knows that its people are the key to its success in the marketplace. A company in which achieving extraordinary results and having a stimulating work experience are part of the same process.
We cultivate and embrace a diverse employee population. We recognize that people with diverse backgrounds, experiences and perspectives fuel our growth and enrich our global culture.
We are looking for an individual who enjoys working in a fast-paced, team oriented environment, likes to be challenged, and values the opportunity to make a difference.
TEAM LEADER, CUSTOMER SERVICE
General Summary:
The primary responsibility of this position is to ensure an efficient and effective customer service operation relating to the order management process. The focus for this role is on daily execution of key goals and metrics, both from a Campbell and customer perspective. This role will work with Campbell’s enterprise cross functional business partners on achieving key metric Order Fill, Case Fill, On Time Deliver, Must Arrive By Date. This position is responsible for managing and developing direct reports.
The primary responsibility of this position is to ensure an efficient and effective customer service operation relating to the order management process. The focus for this role is on daily execution of key goals and metrics, both from a Campbell and customer perspective. This role will work with Campbell’s enterprise cross functional business partners on achieving key metric Order Fill, Case Fill, On Time Deliver, Must Arrive By Date. This position is responsible for managing and developing direct reports.
Primary Responsibilities:
- Works with their individual team members to achieve the service needs of our customers. This will include meeting defined targets on supply chain metrics that the customer and Campbell have deemed critical to the business relationship.
- Work with the customer or Campbell internal business partners directly to resolve critical business issues related to customer service and order management.
- Build organizational capability, including direction setting, development, and performance management for direct reports.
- Addresses issues that impact servicing our customers and seek resolution tactics. This will include accessing the cross functional expertise of the numerous support services in the Customer Service Center.
- Works with the Sr Manager Customer Supply Chain on projects that will proactively resolve issues effecting the entire service center.
- Analyze and evaluate alternative solutions to respond to internal and external customer requests relative to lead time exceptions, special events / ads, late-delivery notifications, pricing promotion problems, deductions, merchandise return requests, account consolidations, allocation restrictions and product availability within department and Corporate guidelines.
Minimum Requirements:
Work conditions:
Normal office environment. Office environment is very busy during August through February and at all fiscal quarter closes (OCT, JAN, APR, JUL). Some holiday and weekend coverage required throughout the year
- Bachelor's Degree required. Supply Chain discipline preferred.
- Minimum of 5-7 years previous experience in a Customer Service role with emphasis on Order Management, Transportation/Distribution/Logistics and experience working with cross-functional business units, specifically Sales and Finance teams.
- Strong knowledge of SAP Order to Cash Process strongly preferred.
- Ability for analytical and problem solving skills, collaboration and generating alignment.
- Previous experience managing customer inventory and managing to key service metrics desired.
- Must have strong attention to detail, while understanding the strategic direction set.
- Must have strong MS Office proficiency.
- Excellent verbal and written communication skills required.
- Ability to provide direction on adherence to policies, programs and procedures.
- Must have strong teamwork skills to lead others and to commit to team goals, activities and schedules.
- Good business perspective skills with the ability to look at problems or projects through the eyes of the customers, competitors, and coworkers.
- Less than 20% travel required.
Work conditions:
Normal office environment. Office environment is very busy during August through February and at all fiscal quarter closes (OCT, JAN, APR, JUL). Some holiday and weekend coverage required throughout the year
Compensation and Benefits:
The base salary range for this full-time, salaried position is between
$72,900.00 - $131,100.00
Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.
The Company is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, veteran status, disability, age, religion, or any other classification protected by law.
In that regard, U.S. applicants and employees are protected from discrimination based on certain categories protected by Federal law.
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