Join us as a Customer Success Manager at ClearMix

We built a technology backed, managed marketplace for remote video production.

We're looking for a Customer Success Manager to ensure our clients have an incredible experience through the entire production process and beyond.

Our mission

Our mission is to help companies win with video.

We focus on telling authentic stories via customer testimonials, educational content, and company overviews. With our 100% remote model, we can film our guests anywhere in the world, using high-quality webcams in place of onsite cameras. Each shoot is directed by a professional producer and is fully polished by our team of editors. Under this model, we can produce content in less than a week, at a tenth of the cost of a traditional on-site production team. Our hosted video library enables sales and marketing teams to access the right video to send to their prospects whenever they need it.

Your impact

You'll work directly with our Head of Production and co-founders to execute on strategies to ensure our clients receive the quality service they expect. You'll be working directly with world-class marketing teams at top university, tech companies, and financial services companies. You will be the front-line of communication to walk clients through our production process and help them to build a long term video strategy.

This is an instrumental role at an extremely high-growth company. You'll have access to all the resources and ownership you'll need to make interaction with customers exceptional. You'll think big, design in stages, and iterate fast!

We want you to grow

Working at a small, high-growth company gives you the flexibility and control to define your own approach. At ClearMix, you'll be able to produce career-defining work within our friendly and supportive culture.

Ideally, you'll have 1-3 years of experience to build upon:

• Experience in Customer Success
• Experience using CRMs and Email Automation Tools
• Excellent written & verbal communication skills
• Highly organized and strong time management skills

Our business operations team is still small and you'll be joining at a time where you'll be able to soak up all the lessons of a rapidly scaling startup. If you want, you'll be exposed to different areas of the business. Our team thrives on transparency and we'll share the good and the bad lessons of scaling a startup so we all grow together.

We'll be growing right along with you

This summer we exploded from $0 to over $100k in monthly revenue, doubled our team and tripled the number of customers we work with. We raised $3.2M from some amazing investors including YCombinator, Pioneer Fund, SOMA Capital, and Liquid2 to fuel what's ahead. Our founders are both serial entrepreneurs and have a clear plan for our next chapter.

The Details

This is a full-time role

$55k-75k + vesting stock options

Production is based in Atlanta, GA but we're open to hybrid-remote.

The Perks

We're a young startup, but we made the decision early to invest in things that will actually our team's wellbeing and growth.

Health Insurance vision, and dental through United Health Care.

Development Fund - This is your personal budget for learning new skills. Share highlights of what you learned with the team over a coffee chat, and we’ll cover the costs for the software, equipment, or training you need.

Technology Reimbursement - We’ll cover the costs for the equipment you'll need to thrive from where you work best.

Unlimited Sick Days for Physical and Mental Health - We take mental and physical health seriously. Take the time you need to work at your best, no questions asked.

Wellness for Physical and Mental Health - Monthly allowance for you to use towards services like gyms, personal trainers, mindfulness apps. We can offer a company discount on some of these services as well, just ask and we’ll see what we can do!

Personal Content - If your personal brand or side hustle needs some video content, you’ll have access to our producers and editors anytime.

Home Internet Speed Bump - We’ll pay for the difference between your current internet and your upgraded internet to download large video files (and play games on the side).

Dog Days - Our NYC office is pet friendly and just two blocks from Union Square and Stuyvesant Square Dog Parks.

Company Off-Sites - We're aiming to bring the entire team together in relaxing locations once or twice a year. We’re accommodating to everyone’s needs and comfort level regarding travel, while still looking to build a strong sense of community together.

Brunch and Game - We get together remotely and in person to bond. If you have an idea to bring the team together, we’ll support it with a budget! We’ve done everything from food and casual board games to a personalized Zoom comedy show.

Interested?

We're excited to hear from you. Apply and we'll be in touch soon

Our process generally takes under 2 weeks - our process will have you meet the folks you work with and will include a practical technical exercise we'll workshop together. Our goal is to learn your strengths and how we'll work together!