Job description
Who we are...
Ciox Health merged with Datavant in 2021, creating the nation's largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.
What we offer…
What we need…
- Meet personal/team email goal targets and quotas
- Answering a high volume of emails and live chats on a daily basis
- Provide backup support on the Customer Service phones whenever needed
- Analyze and identify patterns of incorrect billing, indexing errors, and client disputes by reviewing accounts for accuracy
- Investigate and respond to customer inquiries regarding billing disputes
- Research appropriate billing types and verify them against existing statutes.
- Submit billing adjustments as necessary.
- Processes cancellation requests.
- Works with clients to obtain fee approval for requests that exceed established pricing thresholds
- Assist customer service and collections to develop possible resolutions.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential CIOX products or services to customers
- Performs other duties as assigned.
- Experience in an office environment, preferably in business to business collections or customer service
- Type 45 words per minute
- Possess effective verbal and written interpersonal communication and listening skills.
- Proven customer support experience
- Working knowledge of the Microsoft Office Suite, especially Word and Excel.
- Must be able to apply appropriate billing statues.
- May require knowledge of specific account types and billing procedures.
- Ability to work with accuracy in a fast-paced environment, while providing excellent customer service.
- Be very organized and be capable and willing to multi-task.
- Ability to work both independently and as part of a team.
- Ability to sustain continuous pressure, withstand conflicting requirements.
- Possess strong time management skills.
- High School diploma or equivalent.
For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.
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